Operations Support Agent, Entreprises

Relevance; Gentilly; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness.*

Job summary

Desjardins in Gentilly, Quebec is seeking an on-site Administration and Operations Clerk for a full-time role. You will perform scanning, filing, data entry and a range of operational tasks across the centre's procedures while coordinating with multiple Desjardins units and ensuring timely, compliant work.

The position emphasizes accuracy, deadlines, and secure handling of transactions, with benefits including competitive pay, vacation, pension, insurance, and telework equipment reimbursement

Qualifications

• High school diplomas in a related field.
• A minimum of two years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.

Responsibilities

• Perform scanning and filing electronic and physical records according to procedures and rules.
• Handle operations and administrative support activities (address changes, messages, cheque orders, bank confirmations, data compilation, document management).
• Mail notices for loan reviews and mortgage renewals and follow up with clients.
• Enter, confirm, and save data in the system.
• Liaise with Desjardins Group entities and process transaction notices and follow-ups with members and clients.
• Fulfil research requests by finding and structuring information according to procedures.
• Ensure compliance with deadlines and quality standards for all tasks.
• Respect policies for secure transactions and operations.

Skills

Drive results

Situational adaptability

Knowledge of French

Education

High school diploma in a related field

Job description

The work mode arrangement for the position is full-time on site.

The incumbent performs operations-related tasks associated with the business centre's product and service procedures. He or she also performs residual operations resulting from the activities assigned to various Desjardins Group entities (ex: CSP, CAL, etc). More specifically, you will be required to:

• Perform scanning and filing various electronic and physical records according to procedures, practices and rules
• Perform a variety of operations and administrative support activities (e.g., address changes, account messages, cheque orders, bank confirmations, data compilation, document management, mailing preparation for notices of loan and line of credit reviews and mortgage renewals). Follow up with clients as needed
• Enter, confirm, and save data in the system
• Participate in liaison activities with various Desjardins Group entities (e.g., Shared Services Centre, Online Business Centre, AccèsD Client Contact Centre). Process the resulting transaction notices and operations and conduct follow-ups with members and clients according to procedure
• Fulfil research requests by finding, structuring and producing information according to established procedures
• Ensure compliance with all applicable deadlines and standards for quality in all tasks
• Respect all policies, practices and standards in effect for conducting transactions and operations securely

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Drive results, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)