Operations Support Agent

Desjardins; Hawkesbury; On-site; CAD 39,441 - 51,041; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance

Health and wellness expense reimbursement

Job summary

A financial services cooperative in Prescott and Russell Counties is seeking an individual to manage data processing and customer service tasks. Responsibilities include processing reports and ensuring member satisfaction through effective communication in both French and English. Candidates must hold a high school diploma and have a minimum of one year of relevant experience. Competitive salary and flexible vacation benefits are offered, supporting a diverse workplace culture.

Qualifications

• A minimum of one year of relevant experience.
• Knowledge of security measures, legal framework, and internal controls.
• Understanding of financial services cooperatives.

Responsibilities

• Process and reconcile various reports and requests.
• Input, validate, and save various data in the system.
• Provide customized solutions to members and customers.

Skills

Strong communication skills in both French and English

Customer focus

Action oriented

Situational adaptability

Education

High school diploma in a related field

Tools

Knowledge of integrating data into systems

Job description

Responsibilities

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.
• Input, validate, and save various data in the system.
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
• Perform search requests; organize and produce requested information in accordance with established procedures.
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

Benefits

• Competitive salary and annual bonus
• Salary range: $39 441 to $51 041 per year
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

Qualifications

• High school diploma in a related field
• A minimum of one year of relevant experience
• Other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, oral and written
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
• Knowledge of service standards

Key Competencies

• Action oriented
• Customer Focus
• Differences
• Drive results
• Nimble learning
• Situational adaptability

Union Information

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)

Unposting Date

2026-03-09

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This position is actually vacant.

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.