Operations Support Agent

Desjardins; Capitale-Nationale; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks flexible vacation starting in

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins Group in Canada seeks a temporary six-month, full-time on-site associate to handle caisse-related processes, data validation, and customer follow-up. You will reconcile reports and perform data input while liaising with multiple Desjardins components to ensure accurate transactions and timely follow-up with members.

The role requires a minimum of two years of relevant experience, a high school diploma, and proficiency in French.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of relevant experience.
• Other combinations of qualifications and experience may be considered.
• Knowledge of French is required.

Responsibilities

• Process and reconcile reports for caisse sectors (e.g., Shared Services Centre, clearing, direct deposits, withdrawals).
• Input, validate, and save data in the system.
• Liaise with relevant Desjardins components (Shared Services Centre, AccèsD, Business Centre, Student Service Centre).
• Process transaction notices and follow up with members and customers per procedures.
• Perform filing, document management, and data retrieval as required.
• Handle transactional, convenience, and informational calls from the AccèsD Contact Centre.

Skills

French language

Education

High school diploma or equivalent

Job description

Temporary 6 month position. The work mode arrangement for the position is full-time on site. The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to: Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers. Input, validate, and save various data in the system. Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures. Perform search requests; organize and produce requested information in accordance with established procedures. Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations. As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers. Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards. Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer

• Benefits apply based on eligibility criteria.
• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.