Operations Support Agent

Relevance; La Malbaie; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Health insurance & telemedicine

Telework equipment reimbursement

Job summary

Desjardins in La Malbaie, Canada, is hiring for a temporary 6-month, full-time on-site position. The incumbent will perform caisse-related processing, data entry, liaison with Desjardins components, and customer-facing activity to ensure timely, secure transactions and adherence to quality standards.

Applicants should have a high school diploma in a related field and at least two years of relevant experience, with knowledge of French required.

Qualifications

• High school diploma in a related field.
• Minimum of two years of relevant experience.
• Knowledge of French required.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Process and reconcile reports for caisse sectors and follow-up with members/customers.
• Input, validate and save data in the system.
• Coordinate with Desjardins components and process transaction notices.
• Perform search requests and organize requested information.
• Carry out filing, document management, and archiving activities.
• Handle transactional and informational calls from AccèsD Contact Centre; propose solutions.
• Ensure timely completion of activities in line with quality standards.
• Maintain transaction security per policies.

Skills

Customer focus

Results driven

Adaptability

Education

High school diploma (related field)

Job description

Temporary 6 month position.

The work mode arrangement for the position is full-time on site.

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to:

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers
• Input, validate, and save various data in the system
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures
• Perform search requests; organize and produce requested information in accordance with established procedures
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards
• Maintain the security of transactions and operations in accordance with current policies, practices and standards

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Administration (FG)