Operations Support Agent, Entreprises

Desjardins; Centre-du-Québec; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursement

Telework equipment

Job summary

Desjardins Group in Canada (Quebec) is seeking an on-site full-time administrator to handle operations tasks across the business centre. You will scan and file records, process account updates, and support various Desjardins entities with data entry and document management.

Ideal candidates have a minimum of two years of relevant experience, a high school diploma, and fluent French. The role emphasizes accuracy, timeliness, and strong adherence to procedures as part of a diverse team.

Qualifications

• High school diploma or equivalent in a related field.
• Minimum of two years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Perform scanning and filing of records according to procedures.
• Provide operations and administrative support tasks (address changes, cheque orders, bank confirmations, data compilation, document management).
• Follow up with clients as needed.
• Enter, confirm and save data in the system.
• Coordinate with Desjardins Group entities for liaison.
• Process transaction notices and conduct follow-ups with members and clients.
• Fulfil research requests by structuring and producing information.
• Ensure compliance with deadlines and quality standards.
• Adhere to security policies for transactions.

Skills

French language

Drive results

Situational adaptability

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site. The incumbent performs operations-related tasks associated with the business centre's product and service procedures. He or she also performs residual operations resulting from the activities assigned to various Desjardins Group entities (ex: CSP, CAL, etc).

More specifically, you will be required to:

• Perform scanning and filing various electronic and physical records according to procedures, practices and rules
• Perform a variety of operations and administrative support activities (e.g., address changes, account messages, cheque orders, bank confirmations, data compilation, document management, mailing preparation for notices of loan and line of credit reviews and mortgage renewals).
• Follow up with clients as needed
• Enter, confirm, and save data in the system
• Participate in liaison activities with various Desjardins Group entities (e.g., Shared Services Centre, Online Business Centre, AccèsD Client Contact Centre).
• Process the resulting transaction notices and operations and conduct follow-ups with members and clients according to procedure
• Fulfil research requests by finding, structuring and producing information according to established procedures
• Ensure compliance with all applicable deadlines and standards for quality in all tasks
• Respect all policies, practices and standards in effect for conducting transactions and operations securely

What we offer

• * Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria. #LI-Onsite

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Drive results, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind.

We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Administration (FG)

About Desjardins Group

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes.

We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.