Agent, Office work and operations

Desjardins Group; Montreal; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins Group is seeking an office work and operations agent to provide administrative and operational support on-site in Montreal, QC. The role focuses on improving productivity, data handling, and ensuring adherence to guidelines.

Strong English and French language skills are required. The position offers on-site, full-time work with opportunities to contribute to reports, processes, and user support across various administrative tasks.

Qualifications

• Minimum three years of relevant experience.
• Knowledge of French is required; advanced English proficiency due to duties or tools and interactions with English-speaking partners, members and/or clients.

Responsibilities

• Ensure the completion of the unit's administrative business processes.
• Perform analysis.
• Produce or revise reports and statistics.
• Carry out administrative, operational and quality controls.
• Take corrective measures and follow up.
• Provide user support for tools and systems.
• Handle data entry, extraction, processing, and coding tasks.
• Provide information related to policies, programs and processes in your field.
• Prepare or revise presentations and related documents.

Skills

Data entry

Data processing

Information analysis

Problem solving

Communication

Education

Trade school diploma in a related field

Job description

Welcome Students! The work mode arrangement for the position is full-time on site As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the detailed guidelines in place. The ability to drive results in therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help users operate tools and systems effectively.

• Ensure the completion of the unit's administrative business processes.
• Perform analysis.
• Produce or revise reports and statistics.
• Carry out various administrative, operational and quality controls.
• Take corrective measures and carry out the required follow-ups.
• Provide support to users in the efficient use of tools and systems.
• Perform various administrative tasks related to data entry, extraction, processing, compilation and coding.
• Provide various information related to policies, programs and processes in your field.
• Prepare or revise presentations and other related documents.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field
• A minimum of three years of relevant experience

Knowledge of French is required Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility

Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Administration (FG)

Unposting Date 2026-10-26

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.