Operations Support

XTL Transport Inc.; Vaudreuil-Dorion; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

XTL Transport Inc. in Vaudreuil-Dorion, QC, is seeking an Operations Support to join a dynamic dispatch team.

The role trains across all positions within Dispatch, focusing on driver support, data integrity, and cross-department communication. You will handle time-sensitive communications, manage documents, and help resolve delays or equipment issues while maintaining professional, customer-focused service and teamwork.

Qualifications

• Bilingual in French and English is required.
• Demonstrates strong organizational and proactive initiative.

Responsibilities

• Be the first point of contact to support drivers and keep them informed.
• Handle time-sensitive communications by phone or satellite promptly.
• Manage documents like gate passes, faxes, and time cards with accuracy.
• Address operational challenges such as delays and reroutes with calm communication.
• Collaborate with planners and customers to identify smart, proactive solutions.

Skills

French-English bilingual

Strong organizational skills

Customer-focused communication

Job description

Driving the Future of Transportation

Our Role:

Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours

Monday to Friday from 13h00 to 22h00

Location

Vaudreuil-Dorion, QC

What You’ll Do

• Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
• Handle time-sensitive communications by phone or satellite promptly and efficiently.
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.

Troubleshooting & Proactive Solutions

• Identify potential service risks early and build smart solutions in collaboration with planners and customers.
• Ensure the right equipment is in the right place at the right time.
• Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
• Act as a reliable link between departments—sharing key updates that help us all succeed together.

Data Integrity & Process Excellence

• Maintain and update system records to ensure everything runs smoothly.
• Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
• Correct discrepancies with a solution-oriented mindset.

Customer-Focused Service

• Respond to customer needs with professionalism and a positive attitude—even after hours.
• Input orders and requests with clarity and efficiency.
• Represent XTL’s standard of care with every interaction.

Team Collaboration & Office Support

• Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
• Thrive in an environment that values mutual respect, shared success, and everyday contributions.
• Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
• Handle and input driver pays with care and efficiency

Equipment Oversight

• Monitor equipment pools and usage trends to maximize availability and efficiency.
• Reconcile yard inventories and records to ensure accuracy.
• Spot and report on patterns in service failures to help strengthen long-term systems.
• Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.

Who you are:

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

Qualifications

• Fluency in French and English is mandatory
• Demonstrates strong organizational skills and takes initiative pro-actively