Operations Support

XTL Transport, Logistics, Distribution; Vaudreuil-Dorion; On-site; CAD 42,000 - 54,000; Full time

Job summary

XTL Transport, Logistics, Distribution in Vaudreuil-Dorion is seeking an Operations Support to back our Dispatch team. You will be trained across all positions, acting as a first contact for drivers and ensuring smooth, compliant operations.

Responsibilities include managing time-sensitive communications, handling dispatch documents, coordinating with planners, and supporting multiple departments to maintain high service levels.

Qualifications

• Fluency in French and English is mandatory.
• Demonstrates strong organizational skills and takes initiative pro-actively.

Responsibilities

• Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
• Handle time-sensitive communications by phone or satellite promptly and efficiently.
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.
• Step in and support wherever needed—assisting planners, filling in during holidays, or helping a colleague.
• Monitor equipment pools and usage trends to maximize availability and efficiency.
• Reconcile yard inventories and records to ensure accuracy.

Skills

Bilingual (French/English)

Organizational skills

Proactive initiative

Job description

Driving the Future of Transportation

Our Role:

Are you ready to be part of a dynamic and supportive team where your efforts directly contribute to seamless operations and long-term success? This is more than just a support role—it's a stepping stone for individuals with a passion for logistics, collaboration, and leadership. As Operations Support you will be trained across all positions within our Dispatch department.

Hours

Monday to Friday from 13h00 to 22h00

Location

Vaudreuil-Dorion, QC

What You’ll Do

• Act as a first point of contact—ensuring drivers feel supported, informed, and empowered at every step.
• Handle time-sensitive communications by phone or satellite promptly and efficiently.
• Manage documents and procedures like gate passes, customs faxes, and time cards with accuracy and care.
• Address operational challenges such as delays, reroutes, or mechanical issues with calm confidence and clear communication.

Troubleshooting & Proactive Solutions

• Identify potential service risks early and build smart solutions in collaboration with planners and customers.
• Ensure the right equipment is in the right place at the right time.
• Monitor yard activity, trailer movements, and equipment readiness to maintain operational flow.
• Act as a reliable link between departments—sharing key updates that help us all succeed together.

Data Integrity & Process Excellence

• Maintain and update system records to ensure everything runs smoothly.
• Manage dispatch data such as check-ins, switches, and messages with a focus on quality and timeliness.
• Correct discrepancies with a solution-oriented mindset.

Customer-Focused Service

• Respond to customer needs with professionalism and a positive attitude—even after hours.
• Input orders and requests with clarity and efficiency.
• Represent XTL’s standard of care with every interaction.

Team Collaboration & Office Support

• Step in and support wherever needed—whether that’s assisting planners, filling in during holidays, or helping a colleague.
• Thrive in an environment that values mutual respect, shared success, and everyday contributions.
• Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
• Handle and input driver pays with care and efficiency

Equipment Oversight

• Monitor equipment pools and usage trends to maximize availability and efficiency.
• Reconcile yard inventories and records to ensure accuracy.
• Spot and report on patterns in service failures to help strengthen long-term systems.
• Contribute to our preventative maintenance and equipment lifecycle efforts—keeping safety and quality top of mind.

Who you are:

• You are an insightful and agile individual who is aligned with promoting and demonstrating empathy in the workplace
• You are someone who has the ability to connect with people from different backgrounds and celebrate your team's wins
• You are a resourceful problem-solver who thrives on knowing your work directly impacts the future of how we move
• You are adaptable and enjoy finding creative solutions to drive change

Qualifications

• Fluency in French and English is mandatory
• Demonstrates strong organizational skills and takes initiative pro-actively