IT Operations Manager

Vantix Systems Inc.; Edmonton; On-site; CAD 100,000 - 130,000; Full time

Job summary

Vantix Systems Inc. is seeking an IT Operations Manager (Contract) in Edmonton, Alberta, on a hybrid model requiring two days on-site per week.

The role oversees delivery, support, and ongoing improvement of IT services, working across stakeholders and technology teams to keep services reliable and aligned with business goals. You will lead a team, drive service quality, manage incidents and changes, and ensure governance, risk and compliance.

Qualifications

• 2+ years of leadership or supervisory/management experience
• 5+ years in an IT operations/support/application/data/service delivery environment
• Degree in Computer Science/Engineering or Diploma in Computer Engineering/System Technology
• Experience with IT service management and operational support practices

Responsibilities

• Lead, coach, and develop a team delivering IT operations and service excellence.
• Plan and prioritize operational work to improve service quality, reliability, and customer satisfaction.
• Build strong stakeholder relationships and ensure technology services support business outcomes.
• Provide governance and leadership across operational practices and emerging technologies.
• Partner with architecture, project delivery, cybersecurity, infrastructure, data, and business teams.
• Drive performance measurement and reporting (service metrics, trends, and continuous improvement).
• Oversee operational processes/standards to ensure compliance with policies and regulatory requirements.
• Manage operational risk, controls, and business continuity/service availability.
• Lead problem management and root cause analysis to prevent recurring incidents.
• Manage vendor/contractor relationships to ensure service commitments are achieved.

Skills

Leadership

IT operations

Incident management

Vendor management

Budgeting

Compliance

Stakeholder mgmt

Cloud/Hybrid

Education

Bachelor's degree in CS/Engineering

Job description

IT Operations Manager (Contract | Hybrid| Edmonton, AB)

Location: Edmonton, Alberta (hybrid, 2 days per week)

Hours: 40 hours/week

Term: Through Aug 31, 2027 (with potential extension)

Start: Targeting late August 2026

About the role

Our client is seeking an IT Operations Manager to lead a team responsible for the delivery, support, and continuous improvement of IT services and operational capabilities. You’ll work closely with business stakeholders and cross-functional technology teams to ensure services are reliable, efficient, and aligned to organizational goals.

What you’ll be doing

• Lead, coach, and develop a team delivering IT operations and service excellence.
• Plan and prioritize operational work to improve service quality, reliability, and customer satisfaction.
• Build strong stakeholder relationships and ensure technology services support business outcomes.
• Provide governance and leadership across operational practices and emerging technologies.
• Partner with architecture, project delivery, cybersecurity, infrastructure, data, and business teams.
• Drive performance measurement and reporting (service metrics, trends, and continuous improvement).
• Oversee operational processes/standards to ensure compliance with policies and regulatory requirements.
• Manage operational risk, controls, and business continuity/service availability.
• Lead problem management and root cause analysis to prevent recurring incidents.
• Manage vendor/contractor relationships to ensure service commitments are achieved.

Required qualifications

• Degree in Computer Science/Engineering or Diploma in Computer Engineering/System Technology (recognized post-secondary).
• 2+ years of leadership/supervisory/management experience.
• 5+ years in an IT operations/support/application/data/service delivery environment.
• Hands-on experience with:
  • IT service management principles and operational support practices
  • Incident / problem / change / service request management
  • Stakeholder relationship management
  • Vendor and contract management
  • Operational governance, risk, and compliance
  • Budget planning and resource management
  • Continuous improvement initiatives
  • Cloud, on-prem, or hybrid environments
• Strong communication, collaboration, and influencing skills.
• Proven ability to mentor, coach, and develop employees.
• Strong analytical skills; able to identify improvement opportunities and implement change.

Preferred / nice-to-have

• Certifications such as ITIL, PMP, Agile, Lean, Six Sigma (or similar).
• Experience managing enterprise-scale operational environments.
• Some project management experience (helpful, not required).

We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.

To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.

Accommodation is available upon request throughout all stages of the recruitment process.