Technical Support Analyst

Socket.dev; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salaries and benefits from

Time off

Job summary

Peoples Group in Toronto is seeking a Technical Support Analyst to be the first point of contact for employees, delivering IT support for devices, applications, Microsoft 365, and user access. You will help onboard and offboard staff and resolve issues to keep systems running smoothly.

The role includes supporting ServiceNow enhancements, automation, asset management and process improvements in a growing technology environment, creating training materials, and ensuring IT standards are followed.

Qualifications

• Post secondary degree or diploma in Information Technology from a recognized institution or equivalent work experience.
• Experience working with a financial institution.
• Proficient with troubleshooting end-user computers and devices, and their OS.
• Experience with enterprise applications including M365, SharePoint, MS Defender, MS Endpoint Manager and ServiceNow.
• Foundations certificate in ITIL an asset.
• Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset.
• Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance.
• Excellent interpersonal, communication and organization skills.
• Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations.

Responsibilities

• Responds to Incidents by investigating problems and taking corrective action.
• Undertakes root cause analysis for hardware and software related problems.
• Completes Requests such as; install, configure, modify, and tests computer hardware such as workstations, printers and other peripherals; installs and test software according to established procedures.
• Performs preventative maintenance of computer hardware systems.
• Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and Banking systems.
• Creates training and reference documentation for corporate users.
• Ensures that IT standards and procedures are adhered to.

Skills

End-user support

Troubleshooting

Microsoft 365

ServiceNow

Communication skills

Education

Post Secondary degree or diploma in IT

Tools

M365 Suite

SharePoint

MS Defender

Endpoint Manager

ServiceNow

Job description

We are hiring for this position out of our Toronto office. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About the Role

As a Technical Support Analyst, you'll be the first point of contact for employees across Peoples Group, delivering exceptional IT support for devices, applications, Microsoft 365, and user access. You'll play a key role in onboarding and offboarding, troubleshooting technical issues, and supporting modernization initiatives, including ServiceNow enhancements, automation, asset management, and process improvement projects in a growing technology environment.

About the day-to-day

• Responds to Incidents by investigating problems and taking corrective action
• Undertakes root cause analysis for hardware and software related problems
• Completes Requests such as; install, configure, modify, and tests computer hardware such as workstations, printers and other peripherals; installs and test software according to established procedures
• Performs preventative maintenance of computer hardware systems
• Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and Banking systems
• Creates training and reference documentation for corporate users
• Ensures that IT standards and procedures are adhered to

Due the nature of the work some evening and weekend work will be required.

About you / qualifications

• Post Secondary degree or diploma in Information Technology diploma/degree from a recognized institution or equivalent work experience
• Experience working with a financial institution
• Proficient with troubleshooting end user computers and devices, and their OS
• Experience with enterprise applications, including M365, SharePoint, MS Defender, MS EndPoint Manager and ServiceNow
• Foundations certificate in ITIL an asset
• Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset
• Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance
• Excellent interpersonal, communication and organization skills
• Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations

About us

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Compensation

The expected salary for this role is approximately $75,000.00 - $85,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy

Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.