Operation Support Specialist

High Tech Genesis; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

High Tech Genesis in Ottawa is looking for a highly organized Operation Support Specialist to enhance operational workflows in Agile and DevSecOps teams. The role requires strong communication skills and hands-on experience supporting software development environments.

Key responsibilities include coordinating with stakeholders, supporting sprint activities, and improving operational processes. The ideal candidate will have experience in customer-facing roles and familiarity with Agile tools like Jira or Azure DevOps. Join us in driving innovation in technology!

Qualifications

• Experience in Agile software development and DevSecOps environments.
• Support experience in customer-facing roles, including communication and service delivery.

Responsibilities

• Provide operational support to Agile and DevSecOps teams.
• Coordinate with stakeholders for efficient workflow and issue resolution.
• Support sprint activities, documentation, and reporting.
• Assist with process improvements and operational planning.
• Act as a point of contact for customer inquiries.
• Maintain communication across teams for timely delivery.

Tools

Jira

Azure DevOps

Job description

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

We are seeking a highly organized and proactive Operation Support Specialist to join our team in Ottawa. The ideal candidate will bring strong communication skills, hands‑on experience supporting software development teams, and the ability to work effectively in a customer‑facing environment. This role supports Agile and DevSecOps delivery teams and contributes to smooth operational workflows across the project lifecycle.

Responsibilities

• Provide day‑to‑day operational support to Agile and DevSecOps teams.
• Coordinate with internal stakeholders, technical teams, and clients to ensure efficient workflow and issue resolution.
• Support sprint activities, documentation, tracking, and reporting.
• Assist with process improvements, team coordination, and operational planning.
• Act as a point of contact for customer inquiries, updates, and support needs.
• Maintain clear communication across teams to ensure alignment and timely delivery.

Qualifications

• Agile software development and DevSecOps environments.
• Working as part of a software development team, supporting technical and operational activities.
• Customer‑facing roles, providing support, communication, or service delivery.

Nice to Have

• Experience with project coordination or operations support in government or enterprise environments.
• Familiarity with Agile tools (e.g., Jira, Azure DevOps).
• Understanding of IT service management or support processes.

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.