Operations Supervisor | Richmond

Fuze HR Solutions; Richmond; On-site; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Annual bonus 7.5%

3 weeks vacation

Health & Dental benefits

RRSP matching 5% after 1 year

Free parking

Job summary

Fuze HR Solutions in Richmond, BC, seeks an Operations Supervisor to oversee a 20-30 person team across transportation, customer service, and airside operations, ensuring airline catering services are delivered safely, accurately, and on time.

You will lead daily operations, manage staffing to flight schedules, coach staff, and conduct safety audits to maintain quality and compliance. Join a fast-paced, unionized setting with strong customer focus.

Qualifications

• 3-5 years of operations leadership experience in a unionized environment.
• Background in transportation, logistics, distribution, food production, manufacturing, or airline operations.
• Ability to obtain RAIC & DA security clearances.

Responsibilities

• Lead and supervise a team of 20-30 employees across multiple functions.
• Manage daily operations while maintaining productivity, quality, and safety.
• Monitor loading/off-loading activities to ensure on-time performance.
• Develop and implement operational training programs.
• Review processes to improve efficiency and service levels.
• Schedule workforce based on daily flight schedules and requirements.
• Coordinate aircraft changes, delays, and disruptions.
• Conduct safety audits and corrective actions.
• Maintain records and reporting; drive productivity and cost management.
• Foster a positive, customer-focused culture with high service standards.

Skills

Leadership

Communication

Coaching

Problem-solving

Microsoft Office

Team supervision

Lean / Six Sigma

Tools

Microsoft Office - Word

Microsoft Office - Excel

Microsoft Office - Outlook

Microsoft Office - PowerPoint

Job description

Operations Supervisor – Richmond, BC

We are seeking Operations Supervisors to join a large airline catering and food service facility. This role oversees a team of approximately 20-30 employees across transportation, customer service, and airside operations, ensuring airline catering services are delivered safely, accurately, and on schedule.

Schedule

Shift rotation occurs approximately every 2 months, and shifts including weekends will be part of the rotation.

9:00 AM – 5:00 PM

5:00 PM – 1:00 AM

Compensation

• $60,000 – $67,000 base salary
• 7.5% annual bonus
• 3 weeks’ paid vacation
• Health & Dental benefits
• 5% RRSP matching after 1 year
• Free parking

Responsibilities

• Lead, coach, train, schedule and supervise a team of 20-30 employees (drivers, helps, gallery equipment team, customer service) in a unionized environment.
• Manage daily operations while maintaining productivity, quality, and safety standards.
• Monitor aircraft loading and off-loading activities to ensure accuracy and on-time performance.
• Ensure airline catering deliveries meet customer requirements and operational deadlines.
• Develop and implement training programs for operational staff.
• Review processes and identify opportunities to improve efficiency and service levels.
• Manage workforce scheduling based on daily flight schedules and operational requirements.
• Adjust staffing levels and assignments throughout the day to support changing flight activity.
• Coordinate aircraft changes, meal increases, delays, and other operational disruptions.
• Conduct internal audits to ensure compliance with company procedures and policies.
• Maintain operational records and reporting documentation.
• Drive productivity while supporting labor cost management initiatives.
• Conduct safety audits, accident investigations, and corrective action plans.
• Ensure compliance with ramp safety, airport security, and workplace safety standards.
• Coach employees, manage performance issues, and administer progressive discipline when required.
• Foster a positive, customer-focused culture while maintaining high service standards.

Requirements

• 3-5 years of operations leadership experience in a unionized environment.
• A background in transportation, logistics, distribution, food production, manufacturing, or airline operations would be highly valued.
• Ability to obtain and maintain RAIC & DA security clearances.
• Proven experience supervising and motivating hourly employees.
• Valid Class 5 Driver's License.
• Strong communication and customer service skills.
• Experience managing employee performance, coaching, and disciplinary processes.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced operational environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Lean / Six Sigma experience.
• Airport or airline industry experience.
• Experience managing large transportation or distribution teams.
• Process improvement background.
• Strong understanding of workplace safety and compliance programs.

#BRBC