Manager, Airside Operations

YVR; Vancouver; On-site; CAD 120,000 - 160,000; Full time

Job summary

Vancouver Airport Authority is seeking a strategic leader for Airside Operations to guide a 24/7 team in a dynamic, highly regulated environment. You will recruit, mentor, and coach staff, and coordinate with stakeholders to meet safety and service goals across airside operations.

The role requires deep aviation knowledge, strong judgment under pressure, and the ability to collaborate across terminals and agencies. Shift work and emergency leadership experience are central to success.

Qualifications

• Minimum 5 years’ relevant aviation or operational experience, with at least 3 years in a leadership role.
• Post-secondary degree or diploma in Aviation Operations, Business Management or related field, or an equivalent combination.
• Strong judgment, decision-making and critical thinking under pressure.
• Ability to collaborate with peers, customers and service providers in high-stress and challenging discussions enabling effective 24/7 service and remediation when required.
• Knowledge of terminal, airside and groundside areas and contingency plans.

Responsibilities

• Provide leadership through recruiting, mentoring, and coaching of direct reports, as well as indirect reports, peers and contractors working across the 24/7 operational teams.
• Leading a team in proactive management of the operation based on the airport demand and in consideration of airport and aviation system conditions.
• Management and leadership in delivery of airside specific operational programs, such as tactical management decisions (Winter Operations, Remote Stand Operations, Major Safety or Security Occurrences), including leadership in the Emergency Operations Centre or ICS model as the Airside Lead during emergency events.
• Develop and implement changes to the airside strategic direction in collaboration with the IOC Manager and Manager, Airport Flow to meet safety and service delivery objectives.
• Represent the Airside functional departments as a whole in leading the teams on shift in delivering programs, maintenance, standards, safety and compliance in the airside operating environment.

Skills

Leadership

Decision-making

Communication

Collaboration

Aviation knowledge

Education

Post-secondary degree or diploma in Aviation Operations, Business Management or related field

Job description

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airside Operations is integral to delivering a safe and efficient operation, and is the key in the continued success of the Vancouver Airport Authority.

Position overview

Are you a strategic, critical thinker, who thrives in a dynamic, fast-paced, highly regulated environment? Do you have a keen eye for safety while guiding a team in solving complex problems? Do you enjoy leading a team and collaborating with stakeholders to meet shared business objectives?

Key responsibilities include:

• Provide leadership through recruiting, mentoring, and coaching of direct reports, as well as indirect reports, peers and contractors working across the 24/7 operational teams
• Leading a team in proactive management of the operation based on the airport demand and in consideration of airport and aviation system conditions,
• Management and leadership in delivery of Airside specific operational programs, such as tactical management decisions (E.g. Winter Operations, Remote Stand Operations, Major Safety or Security Occurrences), which includes leadership in the Emergency Operations Centre or as part of the ICS model as the Airside Lead during emergency events.
• Develop and implement any changes to the airside strategic direction of the shift, in collaboration with the Manager in the IOC (Integrated Operations Centre) and Manager, Airport Flow to meet safety and service delivery objectives of the airport and its stakeholders in serving its customers.
• Represent the Airside functional departments as a whole in leading the teams on shift in delivering programs, maintenance, standards, safety and compliance in the airside operating environment.

Key qualifications include:

• Minimum 5 years’ relevant experience working in aviation or in an operational decision-making role, with a minimum of 3 years’ experience in a leadership role, supplemented by a post-secondary degree or diploma in Aviation Operations, Business Management or a related field; or an equivalent combination of education, training and work experience.
• Proven high level of sound judgment, decision-making and critical thinking skills under pressure.
• Ability to collaborate positively with peers, customers and service providers in high-stress and challenging discussions enabling effective 24/7 service and remediation when required
• Comprehensive familiarization of terminal, airside and groundside areas of Sea Island, operational systems and contingency plans to effectively plan and execute tactical plans
• Ability to organize and facilitate effective communication between multiple stakeholders within the airport community. (E.g. Transport Canada, NAV Canada, TSB, RCMP, RFR, Health Canada), both orally and in written form
• Valid Class 5 driver’s license and the ability to obtain a D AVOP license

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. Candidates who do not speak French are still strongly encouraged to apply.

Shift work is required as this role supports the operation on a 24-hour basis. These are rotational 12-hour shifts.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.