Catering Operations Supervisor - YYZ Airport

Sky Cafe; Mississauga; On-site; CAD 52,000 - 76,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Catering Operations Supervisor at YYZ Airport to lead daily shift operations and supervise frontline staff.

The role ensures safe, efficient, compliant service delivery and directs real-time problem resolution during shifts while supporting onboarding and training. The incumbent will oversee aircraft servicing, ensure on-time operations, and maintain safety-aligned practices in line with airline SOPs and SLAs.

Qualifications

• Minimum 1–3 years of supervisory or leadership experience preferred.
• Must be legally authorized to work in the location of employment.
• Ability to operate ground service equipment (catering trucks, forklifts, etc.).
• Must be able to obtain and maintain all airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, etc.).
• Flexibility to work nights, weekends, and holidays.
• Must successfully complete all required training and certifications.

Responsibilities

• Supervise daily activities of Catering Transport Drivers, Leads, and operational staff.
• Provide direction, support, and real-time problem resolution during shifts.
• Monitor employee performance and provide coaching and corrective action as needed.
• Assist with training and onboarding of new employees.
• Promote a safety-first culture and ensure adherence to company policies.
• Oversee aircraft servicing and ensure on-time, accurate, and safe operations.
• Coordinate shift activities to meet operational demands and service expectations.
• Ensure all work is performed in accordance with airline SOPs and SLAs.
• Support scheduling execution and ensure proper staffing levels during shifts.

Skills

Supervisory experience

Leadership

Coaching

Training & onboarding

Safety compliance

Ground service equipment

Job description

Catering Operations Supervisor - YYZ Airport

Job Category: Catering Operations

Requisition Number: CATER017747

• Full-Time
• On-site

Description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY

The Catering Operations Supervisor is responsible for overseeing daily shift operations, ensuring safe, efficient, and compliant service delivery. This role directly supervises frontline employees and leads, supports operational execution, and ensures all work is completed in accordance with company, airline, and regulatory standards.

RESPONSIBILITIES

• Supervise daily activities of Catering Transport Drivers, Leads, and operational staff
• Provide direction, support, and real-time problem resolution during shifts
• Monitor employee performance and provide coaching, feedback, and corrective action as needed
• Assist with training and onboarding of new employees
• Promote a safety-first culture and ensure adherence to company policies
• Oversee aircraft servicing and ensure on-time, accurate, and safe operations
• Coordinate shift activities to meet operational demands and service expectations
• Ensure all work is performed in accordance with airline SOPs and SLAs
• Support scheduling execution and ensure proper staffing levels during shifts
• Step in and perform operational duties as needed
• Ensure compliance with all safety, operational, and regulatory requirements
• Monitor use of PPE and adherence to safety procedures
• Ensure completion and accuracy of required documentation (DFRs, catering logs, vehicle inspections)
• Report and elevate operational or safety concerns
• Support incident reporting and ensure timely documentation (e.g., GPET)
• Monitor operational performance and address service gaps in real time
• Conduct routine checks and audits to ensure compliance and quality standards
• Communicate operational updates, delays, and issues to leadership
• Support continuous improvement efforts within the operation
• Assist with shift scheduling and labor coordination
• Support tracking of attendance, productivity, and performance metrics
• Participate in team meetings and operational briefings
• Perform any additional duties as assigned by management

QUALIFICATIONS

• Minimum 18 years of age
• 1–3 years of supervisory or leadership experience preferred
• Valid driver’s license (in good standing)
• Must be legally authorized to work in the country of employment
• Must be able to obtain and maintain all required airport, security, and regulatory clearances applicable to the location (e.g., TSA, FAA, Port Authority, U.S. Customs, U.S. Postal Service, RAIC)
• Ability to operate ground service equipment (catering trucks, forklifts, etc.)
• Ability to work flexible schedules, including nights, weekends, and holidays
• Must successfully complete all required training and certifications

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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