Operations Supervisor (Afternoon Shift)

Metro Supply Chain Group; Elora; On-site; CAD 55,000 - 75,000; Full time

Job summary

Metro Supply Chain Group is seeking an Operations Supervisor for Ontario, Canada to lead the shift, drive health and safety, operational performance, customer relations, and people development under the Operations Manager.

The role runs Monday to Friday, 3pm-11pm, and emphasizes KPI monitoring, labour planning and continuous improvement in a 3PL setting. You will coach staff, ensure quality standards, and maintain a safe, clean workplace.

Qualifications

• Five+ years distribution experience; 3PL experience a plus.
• Two+ years supervisory experience in a 3PL operations role.
• Proficiency with MS Office and WMS systems.

Responsibilities

• Schedule labour to meet production goals within budget.
• Complete shift briefings for effective information flow.
• Assign and follow up with operators on task times.
• Ensure priority-based picking to reduce driver wait times.
• Hold staff accountable for picking/packing and quality.
• Monitor and report KPI performance daily/weekly.
• Approve labour hours daily in line with policies and pay accuracy.
• Provide daily feedback and conduct performance appraisals; handle disciplinary actions.
• Maintain strong customer relations and assess service requirements.
• Maintain a clean, safe work environment.
• Fulfill OH&S duties including safety, violence, and harassment laws.
• Assume additional related responsibilities as required.

Skills

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

Education

College Diploma in Business Management (Logistics)

Tools

MS Office

Warehouse Management Systems (WMS)

Job description

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Monday to Friday 3pm-11pm

RESPONSIBILITIES

• Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
• Complete shift briefings to ensure the effective communication of relevant information to all employees.
• Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
• Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
• Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
• Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
• On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
• Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
• Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
• Maintain a clean and safe work environment.
• Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
• Assumes additional related responsibilities as required.

EXPERIENCE

• Five (5) years Distribution experience (3PL experience would be an asset)
• At least two (2) years supervisory experience, preferably in a 3PL Operations role
• Computer literacy in MS software.
• Proficiency with Warehouse Management Systems (WMS)
• Exemplary attendance and punctuality

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION

• Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.