Operations Supervisor

FedEx; Ottawa; On-site; CAD 2,066,000 - 2,893,000; Full time

Job summary

FedEx is seeking a full-time bilingual Receptionist/Administrative Assistant in Ottawa to deliver exceptional customer service and support the team with daily administrative tasks. The role demands a friendly, energetic presence, strong organization, and the ability to multitask in a fast-paced setting.

You will handle multi-line calls, greet visitors, manage schedules, and support staff with office needs, while maintaining professionalism and efficiency.

Qualifications

• Fluent in both French and English.
• Strong customer service orientation.
• Excellent multitasking and organizational skills.
• Proficient with office software (MS Office).
• Previous front desk or administrative experience preferred.

Responsibilities

• Answer and direct incoming calls on a multi-line switchboard, transferring calls to appropriate staff members.
• Greet clients and customers in a friendly and professional manner.
• Assist staff with administrative and office-related needs.
• Schedule, reschedule, and cancel appointments as necessary.
• Monitor and manage emails through MS Outlook, ensuring they are forwarded to the correct parties.
• Create and maintain new client accounts using a computerized system.

Skills

Bilingual French-English

Customer service

Multitasking

Organizational skills

Phone etiquette

Tools

MS Office

Job description

We are seeking a full-time bilingual Receptionist/Administrative Assistant to join our team. This role involves providing exceptional customer service, assisting staff with various needs, and managing administrative tasks in a fast-paced environment. The ideal candidate will possess strong organizational skills, excellent phone etiquette, and the ability to multitask efficiently while maintaining a professional and energetic presence.

Job responsibilites

• Answer and direct incoming calls on a multi-line switchboard, transferring calls to appropriate staff members.
• Greet clients and customers in a friendly and professional manner.
• Assist staff with administrative and office-related needs.
• Schedule, reschedule, and cancel appointments as necessary.
• Monitor and manage emails through MS Outlook, ensuring they are forwarded to the correct parties.
• Create and maintain new client accounts using a computerized system.

Job requirements

• Fluent in both French and English.
• Proficient with computers and office software.
• Ability to thrive in a dynamic, fast-paced environment.
• Excellent multitasking and organizational skills.
• Team-oriented with a willingness to learn.
• Previous experience in a front desk or administrative role is preferred.

Job Type: Full-time
Pay: Starting at $18.00 per hour
Hours: 37.5 hours per week, with a day shift schedule and on-call availability.

Location: On-site, near the St. Laurent Shopping Centre.