Operations Specialist — Complex Processes & Analysis

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

RBC is seeking an Operations Analyst in Toronto to provide daily oversight on complex processes, perform data verification, and deliver customer service support for exception-based operations. The role involves researching, resolving, and securing information across RBC units and external stakeholders.

Strong communication and problem-solving skills are essential. You will participate in system enhancements, support new initiatives, and train junior team members while maintaining strict

Qualifications

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience.
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
• Ability to communicate effectively, both verbally and in writing.
• Strong customer service, organizational skills, attention to detail and confidentiality.
• Ability to handle multiple priorities in a fast paced and deadline driven environment.

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
• Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
• Train and act as a resource for other Operation’s team members.
• Perform other duties and responsibilities as assigned.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

Bachelor's degree

High school diploma + 2 years related experience

Job description

RBC is seeking an Operations Analyst in Toronto to provide daily oversight on complex processes, perform data verification, and deliver customer service support for exception-based operations. The role involves researching, resolving, and securing information across RBC units and external stakeholders.

Strong communication and problem-solving skills are essential. You will participate in system enhancements, support new initiatives, and train junior team members while maintaining strict