Operations Analyst, Production Support

Royal Bank of Canada; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Total Rewards Program

Bonuses

Stock options

Flexible benefits

Job summary

Royal Bank of Canada in Toronto seeks an Operations Analyst for the Production Services Team. You will monitor and process batch/online applications across IBM z/OS environments, providing 7x24x365 support, handling production incidents, and implementing changes to ensure availability and SLA adherence.

You will interact with cross-functional teams, utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, and Service Now, and contribute to continuous improvement and incident resolution in a fast-paced banking

Qualifications

• Undergraduate IT background and change management experience in complex programs.
• Excellent written and oral communication with strong presentation skills.
• Strong organizational and time management capabilities.

Responsibilities

• Monitor production batch job flows across platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF.
• Ensure problems are identified quickly and provide high level production support.
• Engage operations/support personnel to resolve issues in a timely manner.
• Review errors with management and propose permanent solutions to prevent recurrence.
• Implement changes to applications and verify accuracy and success.
• Ensure services meet client expectations and SLAs.

Skills

BCDR

Customer Service

Decision Making

Group Problem Solving

Hardware Infrastructure

Interpersonal Relationships

IT Systems Management

Service Request Management

Education

Postsecondary degree (CS/Engineering/Tech)

Undergraduate IT background

Tools

JCL

Job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
• Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
• Implement changes to various applications and verify their accuracy and success.
• Ensure that services are available as per client expectations and as per Service Level Agreement.
• Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

• Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational and time management capabilities.
• Ability to work in a 7x24x365 hybrid environment.
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have :

• Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
• Experience with Job Control Language (JCL) environments and mainframe computing
• Postsecondary degree with a major in Computer Science, Engineering, or Technology
• Experience working rotating shifts in a hybrid work environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Access to a variety of job opportunities across business

Job Skills

• Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO City:

Toronto Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

TECHNOLOGY AND OPERATIONS Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-10-23 Application Deadline:

2026-11-27 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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