Operations Specialist: Complex Process & Analysis

RBC; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Bonuses

Stock where applicable

Flexible benefits

Job summary

RBC in Toronto is seeking a detail-oriented operations analyst to oversee complex processes, provide analysis, and deliver customer service support for exception-based workflows within the Operations group. You will review, verify, and record data in technology systems and respond to inquiries from RBC units and external participants.

You will drive process improvements, participate in system testing, and mentor team members while maintaining strong confidentiality and multitasking in a

Qualifications

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
• Ability to communicate effectively, both verbally and in writing
• Strong customer service, organizational skills, attention to detail and confidentiality
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• 4-year degree from an accredited university in business, finance or related field

Responsibilities

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications.
• Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department.
• Train and act as a resource for other Operation’s team members.
• Perform other duties and responsibilities as assigned.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

Bachelor’s degree or equivalent

High school diploma + 2 years related experience

Job description

RBC in Toronto is seeking a detail-oriented operations analyst to oversee complex processes, provide analysis, and deliver customer service support for exception-based workflows within the Operations group. You will review, verify, and record data in technology systems and respond to inquiries from RBC units and external participants.

You will drive process improvements, participate in system testing, and mentor team members while maintaining strong confidentiality and multitasking in a