Operations Analyst, Production Support

RBC; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

RBC in Toronto is seeking an Operations Analyst for the Production Services Team. You will monitor batch and online applications across multiple platforms in an Ontario Centre on a 7x24x365 basis using ZEKE scheduler, handling production issues and applying changes to z/OS environments.

Responsibilities include monitoring job flows (z/OS, VSE, HP, UNIX, Windows, ISeries), engaging support teams, and ensuring SLA-aligned service.

Qualifications

• Undergraduate IT degree with change-management experience in complex programs with high frequency of requests and multiple priorities.
• Strong written and oral communication skills with ability to convey information to stakeholders and project teams.
• Excellent organizational and time-management abilities and ability to work in a 7x24x365 hybrid environment.
• Deadline-driven, with ability to handle multiple tasks and meet high-quality standards.

Responsibilities

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE and MVS/ISPF.
• Identify and resolve production issues quickly through monitoring and stakeholder communication.
• Engage operations/support to resolve issues and implement changes, ensuring SLAs are met.
• Review errors with management and propose permanent solutions to prevent recurrence.
• Verify the accuracy and success of changes across applications and environments.
• Ensure services align with client expectations and SLAs.

Skills

Communication

Organizational skills

Hybrid work readiness

Education

Undergraduate IT degree

Tools

ZEKE

ZEBB

MVS/ISPF

IMS

DB2

CICS

ServiceNow

Connect:Direct

Job description

Job Description

What is the opportunity?

As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do?

• Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets).
• Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients.
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
• Implement changes to various applications and verify their accuracy and success.
• Ensure that services are available as per client expectations and as per Service Level Agreement.
• Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily.

What do you need to succeed?

Must have

• Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
• Strong organizational and time management capabilities.
• Ability to work in a 7x24x365 hybrid environment.
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have

• Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc.
• Experience with Job Control Language (JCL) environments and mainframe computing
• Postsecondary degree with a major in Computer Science, Engineering, or Technology
• Experience working rotating shifts in a hybrid work environment.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

#LI-POST

#TechPJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-23

Application Deadline:

2026-11-27

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.