Service Specialist, Operations II

Royal Bank of Canada; Toronto; On-site; CAD 80,000 - 105,000; Full time

Benefits offered by this job

Total rewards program

Bonuses

Stock options

Job summary

Royal Bank of Canada is seeking a Mandatory Corporate Actions Specialist for its Canadian Wealth Management Operations. You will oversee daily exception-based processes, analyze data, and ensure regulatory compliance across CWM and CM activities.

You will gather corporate event details from multiple sources, process payments timely, and provide excellent customer service while collaborating with RBC units and external partners.

Qualifications

• Experience with wealth management operations and complex, exception-based processes.
• Strong analytical, problem solving, and research skills.
• Excellent written and verbal communication; able to work with multiple stakeholders.

Responsibilities

• Execute daily department oversight activities for complex exception-based processes.
• Analyze reports and resolve exceptions in compliance with regulatory requirements.
• Review, verify, and record data into technology systems supporting department processes.
• Gather corporate event details from external sources to process payments timely.
• Liaise with other departments and RBC units to resolve inquiries and provide customer service.
• Train and act as a resource for other team members.

Skills

Prioritization

Analytical thinking

Communication

Team collaboration

Regulatory awareness

Problem solving

Tools

ServiceLink

Broadridge Terminal Services

Job description

What is the opportunity?

As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes for all Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation's processes. Incumbent will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, incumbent will research, resolve, or secure requested information for other Operation's areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Incumbent will address escalated questions independently seeking assistance from Team members or Manager as appropriate following established department procedure. Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.

What will you do?

Execute daily department oversight activities for complex exception-based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.

Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes.

Responsible for accurately gathering corporate event details from various external primary and secondary sources (depositories, custodians, etc.) to process payments in a timely manner.

Liaise and provide strong customer service support for individuals requiring research and problem resolution, or securing information from other Operation's departments, RBC Business Units, external customer, or industry participants.

Train and act as a resource for other Operation's team members.

Perform other duties and responsibilities as assigned.

What do you need to succeed?

• Experience to handle multiple priorities in a fast paced, high-risk operations, and deadline driven environment
• Experience with Wealth Management Canadian Operations workflow and processing systems including ServiceLink, Broadridge Terminal Services
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Strong detail oriented and organized skills
• Strong PC skills including proficiency with Excel, Word, PowerPoint
• Good understanding of functions of departments within Wealth Management Canada Operations (WMCO), as well as Wealth Management and Capital Markets lines of business
• Good understanding and/or experience with corporate action events and processes
• Ability to work independently and within a team environment
• Good research and analytical skills

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities.

Ability to make a difference and lasting impact.

Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

• Communication
• Critical Thinking
• Customer Service
• Interpersonal Relationship Management
• Operational Delivery
• Process Improvements

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-13 Application Deadline: 2026-10-31

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.