Service Specialist, Operations II

RBC; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

RBC is seeking a Mandatory Corporate Actions Specialist in Toronto to oversee complex exception-based processes across Canadian Wealth Management and Capital Markets. You will analyze data, verify records, and support manual processing while ensuring regulatory compliance.

The role involves stakeholder collaboration, escalation management, and providing training to teammates. The position requires strong analytical, communication, and organizational skills, with experience in ServiceLink and

Qualifications

• Experience handling multiple priorities in a fast-paced, high-risk operations environment.
• Experience with Wealth Management Canada Operations workflow and processing systems (e.g., ServiceLink, Broadridge).
• Strong interpersonal, verbal and written communication skills across all levels.
• Strong problem identification, analytical and resolution skills for escalation handling and oversight.
• Detail-oriented and highly organized with good PC skills (Excel, Word, PowerPoint).
• Good understanding of WMCO and CM lines of business is a plus.

Responsibilities

• Execute daily department oversight activities for complex exception-based processes and validate system operation against design.
• Provide accurate analysis and processing support for manual, exception-based processes within a specific department.
• Gather corporate event details from external sources to process payments timely.
• Liaise with other departments and RBC units to obtain information and resolve issues.
• Train and act as a resource for other team members.
• Perform other duties as assigned.

Skills

Communication

Analytical thinking

Problem solving

Time management

Attention to detail

Tools

ServiceLink

Broadridge Terminal Services

Excel

Word

PowerPoint

Job description

What is the opportunity?

As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes for all Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Incumbent will address escalated questions independently seeking assistance from Team members or Manager as appropriate following established department procedure. Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.

Job Description

As a Mandatory Corporate Actions Specialist under Canadian Wealth Management Operations, you will be responsible to perform daily oversight activities for complex, exception-based processes for all Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes ensuring adherence to all regulatory and firm policy requirements. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives. Incumbent will address escalated questions independently seeking assistance from Team members or Manager as appropriate following established department procedure. Position contains increased elements of risk which are managed through operational reviews, system checks and adherence to procedures.

What will you do?

• Execute daily department oversight activities for complex exception-based processes to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
• Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
• Responsible for accurately gathering corporate event details from various external primary and secondary sources (depositories, custodians, etc.) to process payments in a timely manner
• Liaise and provide strong customer service support for individuals requiring research and problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customer, or industry participants.
• Train and act as a resource for other Operation’s team members.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must haves:

• Experience to handle multiple priorities in a fast paced, high-risk operations, and deadline driven environment
• Experience with Wealth Management Canadian Operations workflow and processing systems including ServiceLink, Broadridge Terminal Services
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
• Strong problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Strong detail oriented and organized skills
• Strong PC skills including proficiency with Excel, Word, PowerPoint

Nice-to-have:

• Good understanding of functions of departments within Wealth Management Canada Operations (WMCO), as well as Wealth Management and Capital Markets lines of business
• Good understanding and/or experience with corporate action events and processes
• Ability to work independently and within a team environment
• Good research and analytical skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-10-13

Application Deadline: 2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.