Operations & Sales Support Specialist

Normet Canada; Lively; On-site; CAD 42,000 - 54,000; Full time

Job summary

Normet Canada, a global technology company serving mining, tunnelling and construction, is hiring an Office/Warehouse Coordinator to support customer service, master data maintenance, and supply chain activities in the local facility. You will coordinate purchasing, shipping, invoicing, and office operations while maintaining ERP data, stock levels, and vendor communications.

The role requires high organization, attention to detail, and the ability to manage competing priorities in a fast-paced

Qualifications

• Customer service experience
• Mining industry experience a plus
• High School Graduate
• Valid Driver’s License
• Capacity to operate in a demanding environment with competing priorities

Responsibilities

• Answer incoming communications (fax, phone calls, emails) to support and manage customer enquiries and order fulfillment.
• Provide Rock Reinforcement & Construction Chemical team with a full range of administrative support.
• Maintain ERP master data for customers and vendors including stocking levels, pricing and lead times.
• Proactively maintain demand planning, inventory levels and on-time delivery of products by coordinating manufacturing and third parties.
• Ensure specifications of final products meet Normet standards for distribution to end users.
• Resolve challenges, provide solutions and collaborate with suppliers to troubleshoot issues.
• Evaluate Vendor performance using assigned KPI’s.
• Process supply chain requirements including purchasing and cost management.
• Locate alternative vendors, materials, equipment or supplies as needed.

Skills

Customer service

Organization

Communication skills

Detail orientation

Computer acumen

Education

High School Graduate

Valid Driver’s License

Job description

Normet Canada, a global technology company serving mining, tunnelling and construction, is hiring an Office/Warehouse Coordinator to support customer service, master data maintenance, and supply chain activities in the local facility. You will coordinate purchasing, shipping, invoicing, and office operations while maintaining ERP data, stock levels, and vendor communications.

The role requires high organization, attention to detail, and the ability to manage competing priorities in a fast-paced