Deal Desk Analyst

Fairygodboss; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Fairygodboss is seeking a Deal Desk Analyst for its Commercial Operations Center of Excellence in Mississauga. The role supports client success through onboarding, collaborating across teams, and ensuring timely deal execution.

The ideal candidate is bilingual in French and English, with 3-5 years of relevant experience in business or client operations. This hybrid position offers a dynamic work environment focused on client support and operational excellence.

Qualifications

• 3–5 years of experience in business operations, client operations, or sales operations.
• Excellent written and verbal communication skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Support post-sale onboarding for clients in a bilingual environment.
• Collaborate with sales and service teams to facilitate deal execution.
• Manage client expectations and internal communications.

Skills

Bilingual, Fluent French

Client operations experience

Interpersonal skills

Proficient in Excel

Detail-oriented

Education

High school diploma

Tools

CRM tools

MS Word

PowerPoint

Job description

Deal Desk Analyst - Commercial Operations Center of Excellence (CoE)

Location: Mississauga, ON (Hybrid)

ADP is seeking a bilingual Deal Desk Analyst to support the Commercial Operations Center of Excellence. The role focuses on early‑stage client success by guiding post‑sale onboarding, facilitating smooth transitions to ADP, and partnering with sales and service teams to ensure accuracy, compliance, and timely deal execution.

Responsibilities

• Act as a subject matter expert for post‑sale onboarding for clients, sales, and service teams.
• Conduct onboarding activities, ensuring client data accuracy and completeness.
• Collaborate with sales and service departments to expedite deal execution and prioritize deals.
• Lead new client orientation meetings, both virtually and in person.
• Structure MAS/NAS deals in CRM, analyze client requirements, and ensure regulatory compliance.
• Manage client expectations, internal communications, and relationships.
• Oversee multiple implementation projects to deliver seamless onboarding services.
• Resolve client issues and discrepancies promptly, independently or with partner departments.
• Build strong partnerships across cross‑functional teams to streamline the Sales‑to‑Implementation cycle.
• Offer recommendations to ADP leadership based on client feedback and experience.

Qualifications

• High school diploma required; relevant work experience preferred.
• Bilingual, Fluent French (written and verbal); English fluency required.
• 3–5 years of experience in business operations, client operations, sales operations, or systems integration.
• Ownership mindset, strong interpersonal skills, and ethical standards.
• Excellent written and verbal communication skills.
• Proficient in Excel, CRM tools, MS Word, and PowerPoint.
• Detail‑oriented with analytical and decision‑making abilities.
• Ability to work independently, meet deadlines, and thrive in a fast‑paced environment.
• Knowledge of HR and payroll industry tools and best practices is a plus.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit.