Operations Analyst

Dexian; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Dexian in Toronto, Canada, is seeking an Operations Analyst (Data Services Analyst) to ensure accurate and timely data capture for legal terms between the bank and counterparties, enabling the operationalization of agreement terms. You will drive workflow, handle exceptions, and collaborate with technology partners to optimize trade data processes.

The role requires strong communication, advanced Excel skills, and solid understanding of trading businesses and transaction lifecycles.

Qualifications

• Sound understanding of trading businesses and operating environment; knowledge of client data services and transaction lifecycle.
• Familiarity with MS Office suite; strong Excel skills.
• Excellent spoken and written communication skills.

Responsibilities

• Manage accurate and timely data capture for legal terms/documentation between the Bank and counterparties to enable operationalizing agreement terms.
• Oversee workflow, analysis and exception handling of data for QFC Recordkeeping regulation and trade exception queries.
• Handle data queries from upstream and downstream users of codified terms; maintain data quality across processes.
• Manage and update Scream tables recording netting status and product coverage for relevant legal agreements.
• Build and maintain relationships with stakeholders across bank regions and global desks to support deal flow deadlines.
• Collaborate with technology partners to ensure efficient data capture and netting tables for trade agreements.
• Validate readiness activities and cutover plans for go-live projects; report status to Management.
• Provide prompt, accurate responses to inquiries and escalate when necessary.
• Strive for error-free data processing to mitigate reputational, financial, regulatory and operational risk.
• Adhere to strict Service Level Agreements to achieve customer service standards.
• Coordinate workload distribution and manage team mailbox to ensure quality and efficiency.
• Provide training to team members on best practices.
• Maintain and update procedural documents and support cross-regional business partner relationships.
• Produce management reports and monitor key metrics; assist auditors as required.

Skills

Communication

Advanced Excel

Data analysis

Job description

Job Title -Operations Analyst ( Data Services Analyst)

Job Accountabilities:

• Responsible for the management of accurate and timely data capture for legal terms/documentation between the Bank and its counterparties to facilitate operationalization of legal agreement terms. This includes the ability to review the legal agreements and codify terms in the appropriate system.
• Responsible for effective workflow, analysis and exception management of data related to the QFC Recordkeeping regulation, as well as trade exception queries
• Responsible for effective workflow, analysis, and exception management of data related queries from both upstream and downstream consumers of the codified legal terms.
• Responsible for managing and updating the Scream tables that record netting status and product coverage for relevant legal agreements.
• Responsible to build and maintain strong relationships with all stakeholders across the bank and be available to service the deal flow with tight deadlines from global desks to operationalize legal agreement data.
• Collaborate with key technology partners to ensure that Trade Agreement data capture and Netting Table are running as efficiently as possible
• Validate completeness of operational readiness activities and cutover planning for projects nearing go live and communicating status to Management team.
• Provide prompt and accurate responses to inquiries, escalating when necessary.
• Achieve a service standard of error free processing by ensuring accurate inputting of data to mitigate risk to client (e.g., reputational, financial, regulatory, operational risk).
• Achieve Customer Service standards by adhering to strict Service Level Agreements.
• Work with Manager to ensure distribution of work and management of team mailbox are efficiently handled and prioritized to ensure quality and efficiency.
• Provide training to team members on best practices
• Maintain and support business partner relationships across regions and respective business groups (e.g., Global Counterparty Credit, Enterprise Distribution).
• Maintain and update procedural documents
• Produce various management reports and maintain key metrics
• Assist with gathering data for internal auditors and other control areas as required.

Job Requirements:

• Sound knowledge and understanding of trading businesses and understanding of the operating environment, business processes and procedures, and the transaction lifecycle for Client Data Services as it relates to all businesses supported (e.g., Enterprise Distribution, Fixed Income, Institutional Equities, Corporate Lending);
• Sound knowledge and understanding of Trade Agreements such as ISDA, CSA, MFSTA, GMRA etc. would be an asset.
• Excellent communication skills both verbally and written.
• Sound knowledge of MS Office with advanced MS Excel skill

About Dexian:

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.

To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Note: Dexian Canada will, on request, provide accommodations for disabilities to support