Operations Manager - Service Centre

DHL Express; Mount Hope; On-site; CAD 90,000 - 120,000; Full time

Job summary

DHL Express's Hamilton, ON facility seeks an Operations Manager - Service Centre to drive performance and service quality. You will lead a diverse team, set KPIs, and ensure on-time delivery, tracing and efficient dispatch while managing costs and labour relations.

The role requires a university degree or equivalent, 3-5 years of management in a medium-to-large logistics environment, strong leadership, accounting and admin experience, and excellent communication and problem-solving skills.

Qualifications

• Excellent interpersonal skills.
• Proven leadership experience in a supervisory role.
• General accounting, finance & administration experience.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Establish superior customer service indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims.
• Manage cost optimization of the facility.
• Oversee labour relations per Collective Agreement.
• Coordinate HR issues with the HR team.
• Implement Track and Trace technology and scanning compliance.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Education

University degree

Job description

What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.
DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.
Start YOUR career withDHL today…
DHL Express currentlyhas an opening for anOperations Manager - Service Centre in our Hamilton, ON facility
How will you contribute to the success of DHL?

• Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanningcompliance; and overall service quality.
• Responsibility for the cost optimization of the facility.
• Manage employee/labour relations through appropriate application of Collective Agreement.
• Manage all local Human Resources issues in alignment with Human Resources team.
• Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents.
• Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry.
• Assist in the development of the long & short-range service centre objectives and plans for attainment.
• Prepare the service centre profit plan and submit for approval and execution.
• Identify & track route service standards and adjust operation as required, i.e., driver cost/shipment., stops/hour, driver load & departure times.
• Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion.
• Provide leadership, through appropriate decision-making, communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.
• Ensure staff compliance with established Company standards, policies and procedures, i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.
• Keep informed on general business conditions and activities of current and potential competitors.
• Process branch paperwork and prepare required reports & statistics.
• Where applicable and as required, travel to and manage of outlying depots.
• Achievement of area branch track & trace targets
• Implement continuous improvement initiatives

Do you have what it takes?

• Excellent interpersonal skills.
• Proven experience and success in leadership positions.
• Demonstrated general accounting, finance & administration experience.
• Good communication skills - written & verbal.
• Demonstrated ability to successfully manage multiple tasks/priorities.
• Implemented measurements & strategies to attain goals within time constraints.
• Proven work experience in a union environment and negotiation skills.
• Demonstrated analysis & problem-solving skills.
• Word processing & spreadsheet experience.
• 3-5 years management experience in a medium to large service company, preferably transportation.
• University degree (in appropriate discipline) or equivalent experience.
• Demonstrated experience implementing quality/ process improvement initiatives

Thank you for your application. Those selected for an interview will be contacted.
All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.
We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.