Senior Operations Manager - Service Centre

DHL Express; Brampton; On-site; CAD 90,000 - 150,000; Full time

Job summary

DHL Express Canada in Brampton, Ontario is seeking a Senior Operations Manager - Service Centre to lead operational performance and cost optimization at its Brampton facility.

The role focuses on team development, labour relations within a unionized setting, and ensuring Track and Trace technology is applied effectively while meeting service standards.

Qualifications

• University degree in appropriate discipline or equivalent experience.
• 3–5 years management experience in a medium to large service company, preferably transportation.
• Proven experience in a unionized environment with negotiation skills.
• Demonstrated accounting, finance and administration experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Establish performance indicators for customer service, on-time delivery, tracing, dispatch, claims and missed pick-ups.
• Drive cost optimization for the facility and monitor EBIT.
• Manage employee and labour relations following the Collective Agreement.
• Coordinate HR issues with the HR team and ensure safety compliance.
• Support Track and Trace implementation and scanning compliance.
• Travel to outlying depots as required and manage branch staff development.

Skills

Management experience

Interpersonal skills

Leadership

Communication

Problem solving

Word processing

Spreadsheets

Finance knowledge

Union experience

Time management

Education

University degree

Tools

Excel

Word

PowerPoint

Job description

DHL Express is looking for a Senior Operations Manager - Service Centre at its Brampton, Ontario facility. This senior leadership role is responsible for operational performance, cost optimization, team development, and labour relations within a unionized service centre environment.

Responsibilities

• Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch, claims, and missed pick-ups
• Responsibility for cost optimization of the facility
• Manage employee/labour relations through appropriate application of the Collective Agreement
• Manage all local Human Resources issues in alignment with the HR team
• Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance
• Monitor and improve EBIT through profitable revenue growth, management of P.U.D. costs, handling, and on-time data entry
• Assist in the development of long and short-range service centre objectives and plans
• Prepare the service centre profit plan and submit for approval and execution
• Identify and track route service standards and adjust operations as required
• Organize, assign responsibility and develop competent branch staff through training and counselling
• Provide leadership, communication, and motivation to service centre management and staff
• Ensure staff compliance with company standards including Occupational Health & Safety, Transport of Dangerous Goods, and WCB
• Process branch paperwork and prepare required reports and statistics
• Travel to and manage outlying depots as required
• Achieve area branch Track & Trace targets and implement continuous improvement initiatives

Requirements

• 3–5 years management experience in a medium to large service company, preferably transportation
• University degree in appropriate discipline or equivalent experience
• Excellent interpersonal skills
• Proven experience and success in leadership positions
• Demonstrated general accounting, finance and administration experience
• Good communication skills — written and verbal
• Ability to successfully manage multiple tasks and priorities
• Implemented measurements and strategies to attain goals within time constraints
• Proven work experience in a union environment and negotiation skills
• Demonstrated analysis and problem-solving skills
• Word processing and spreadsheet experience
• Demonstrated experience implementing quality/process improvement initiatives

University degree in an appropriate discipline or equivalent experience; 3–5 years management experience in a medium to large service company, preferably in transportation; proven experience in a unionized environment with negotiation skills; demonstrated accounting, finance and administration experience.