Retail Store - Customer Service

DHL Express; Edmonton; On-site; CAD 32,000 - 34,000; Part time

Job summary

DHL Express currently has an opening for a Part Time Retail Store - Customer Service position in our Edmonton, AB retail location at 4410 17st NW. The role involves helping customers at the retail counter with shipping inquiries and pickup of freight, plus other inquiries. Schedule: Mon 15:00-19:00, Sat 10:00-18:00, Sun 11:00-17:00.

Wage: $23.38/hour and increases per the CBA. Key duties include greeting customers, assisting with product selection, responding to inquiries, resolving issues, and

Qualifications

• Greet customers professionally and create a welcoming environment.
• Assist customers with product selection based on their needs and preferences.
• Respond to customer inquiries regarding products, pricing, and promotions.
• Resolve customer concerns and complaints promptly and professionally.
• Build positive customer relationships to encourage repeat business.
• Representing DHL (Uniform and Tidiness).
• Accurate scanning and inspection of OB shipments.

Responsibilities

• Greet customers professionally and create a welcoming environment.
• Assist customers with product selection based on their needs and preferences.
• Respond to customer inquiries regarding products, pricing, and promotions.
• Resolve customer concerns and complaints promptly and professionally.
• Build positive customer relationships to encourage repeat business.
• Representing DHL (Uniform and Tidiness).
• Accurate scanning and inspection of OB shipments.
• All other duties as assigned.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma

Tools

DHL operations system

Job description

What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currentlyhas an opening for a Part Time Retail Store - Customer Service position in our Edmonton, AB retail location location at 4410 17st NW. The purpose of this role is helping customer at the retail counter with shipping inquiries and pickup up freight; plus other inquiries. Shift: Monday 15:00-19:00, Saturday 10:00-18:00 and Sunday 11:00-17:00. Wage: $23.38/hour and will increase as per the CBA.

How will you contribute?

• Greet customers professionally and create a welcoming environment.
• Assist customers with product selection based on their needs and preferences.
• Respond to customer inquiries regarding products, pricing, and promotions.
• Resolve customer concerns and complaints promptly and professionally.
• Build positive customer relationships to encourage repeat business.
• Representing DHL (Uniform and Tidiness).
• Accurate scanning and inspection of OB shipments.
• All other duties as assigned.

Do you have what it takes?

• Ability to lift and carry parcels, up to and including 70 lbs per piece, throughout shift.
• Physical Inspection Certificate Required
• Demonstrated ability to work effectively and on-time within tight time constraints.
• Demonstrated ability to work effectively in a team environment.
• Meet security requirements
• Demonstrated knowledge and experience with the DHL operations system.
• High School Diploma

All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.