Operations Supervisor - Gateway

DHL Express; Mount Hope; On-site; CAD 70,000 - 95,000; Full time

Job summary

DHL Express seeks an Operations Supervisor – Gateway at our Mount Hope, ON facility. You will oversee daily export, clearance, and transit activities, ensuring cost-efficient and on-time performance while implementing new procedures to improve operations.

Responsibilities include recruiting and managing staff, enforcing safety and regulatory compliance, and producing performance reports for management. A strong focus on Lean initiatives and effective leadership is required.

Qualifications

• Experience in warehouse/on-road operations in courier or similar industries.
• Experience with Canada Customs and regulatory requirements.
• Knowledge of Dangerous Goods regulations and handling.
• Familiarity with lean/process improvement initiatives.

Responsibilities

• Recruit, orient, train, schedule, and supervise operations staff.
• Establish productivity, quality and cost measures to drive results.
• Ensure timely, accurate freight distribution in line with procedures.
• Ensure regulatory compliance for ground/air transport activities.
• Oversee load planning and safety of equipment and vehicles.
• Maintain staff permits and conduct ground operation audits.
• Produce management reports on schedules, attendance, and incidents.
• Lead deployment of scanning technology and related processes.
• Provide leadership with open communication to motivate the team.
• Ensure adequate staffing, materials, and supplies for shifts.
• Keep warehouse organized and ready for next shift.
• Maintain safe, efficient equipment operation and maintenance.
• Develop and monitor a proactive safety program compliant with laws and collective agreement.
• Address customer service issues and escalations professionally.

Skills

Interpersonal skills

Communication skills

Time management

Organization

Flexibility

Initiative

Education

College or University designation

Job description

DHL Express currently has an opening for an Operations Supervisor – Gateway at our facility in Mount Hope, ON.

The Operations Supervisor provides hands-on, proactive management of employees engaged in the daily export, clearance, and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy, and on-time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management. Responsible for activities related to timely, safe loading and dispatch of DHL Aircraft in compliance with all regulatory requirements.

Responsibilities

• Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff
• Establishes and implements productivity, quality and cost measurements and strategies to achieve desired operational results
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures
• Ensures compliance with regulatory bodies and regulations related to ground and air transportation of goods and loading and dispatching trailers and trucks
• Ensures load planning and security of all equipment and vehicles used
• Ensures staff permits and ground operation audits are up to date
• Completes accurate and timely reports for management (staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, WSIB reports, load quality, arrival/departure)
• Ensures successful implementation and continued application of scanning technology
• Applies appropriate leadership and management style with open communication to motivate staff
• Ensures sufficient staff resources, materials and supplies on hand at all times
• Ensures warehouse is organized and set up for next shift
• Maintains equipment in safe, efficient operating condition at all times
• Establishes and maintains a proactive safety program in compliance with legislative requirements and the collective agreement
• Implements and follows up on Customer Service solutions
• Addresses customer complaints and escalated items in a professional, expedient manner

Requirements

• Experience working with Canada Customs
• Experience managing operations with components of ground or air transportation regulations
• 3 years' warehouse/on-road operations experience in courier or similar industries
• Knowledge and compliance with Dangerous Goods regulations
• Prior working experience with lean/process improvement initiatives
• Excellent interpersonal skills
• Proven communication skills – written and oral
• Working knowledge and interpretation of Collective Agreements and Occupational Health & Safety Act
• Demonstrated drive, initiative and flexibility to ensure task completion
• Demonstrated time management and organization skills
• College or University designation
• Must be available for flexible shift timings

3 years of warehouse or on-road operations experience in courier or similar industries; experience with Canada Customs; knowledge of Dangerous Goods regulations; working knowledge of Collective Agreements and Occupational Health & Safety Act; College or University designation