Operations Manager (Operations Manager II)

Matrix Logistics Services Limited; Calgary; On-site; CAD 75,000 - 90,000; Full time

Job summary

DHL Supply Chain North America is seeking a Night Shift Operations Manager II to lead a diverse team of Supervisors and direct reports. You will coach and develop staff while driving efficient workflows, labor planning, and process standardization to improve productivity and reduce costs.

You will ensure compliance with health and safety regulations and use KPIs to guide decisions and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience is preferred.
• 1+ years logistics industry experience is required.
• 2+ years in a supervisory or management role is required.

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports with coaching and support.
• Develop and implement efficient workflows, labor planning, standardize processes, and adopt best practices to boost productivity and reduce costs.
• Ensure health and safety regulations are followed, fostering a culture of safety.

Skills

Team leadership

Coaching

People development

Safety compliance

Process optimization

Budgeting / P&L (experience)

KPIs & reporting

Education

Bachelor's degree or equivalent experience

Job description

Currently seeking a night shift Operations Manager, Sunday - Thursday, 10:30 pm - 6:30 am.

The Operations Manager II role has a national salary range of $75,000 - $90,000, with bonus potential.

This posting is for an existing vacancy.

As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization is an equal opportunity employer. We are committed to accommodating applicants with disabilities throughout the hiring process. Accommodations for job applicants with disabilities will be provided upon request.