Operations Supervisor PUD

DHL Express; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

DHL Express in Montreal (Lachine, QC) seeks an Operations Supervisor (PUD) to lead a team responsible for the daily export, clearance and transit of packages and freight. You will ensure efficient operations, accurate reporting and adherence to global standards, with a hands-on management style aligned to company goals.

The role emphasizes proactive leadership, coaching, and capacity planning to maintain staffing and service levels.

Qualifications

• Experience leading teams in export, clearance and transit operations.
• Strong leadership and open communication to motivate employees.
• Ability to implement processes to improve operational effectiveness.

Responsibilities

• Recruit, onboard and train new employees.
• Provide proactive management of daily export, clearance and transit operations.
• Ensure on-time distribution and adherence to global standards.
• Address customer complaints professionally and escalate when needed.
• Manage staff performance and apply corrective actions as required.
• Support safety programs and compliance with regulations.
• Plan staffing, schedule management and leave coverage.
• Prepare management reports (staff schedules, payroll documentation, incidents).
• Collaborate with Sales to implement customer service solutions.
• Oversee implementation of scanning technology and warehouse readiness.
• Monitor courier performance and ensure efficient dispatching.
• Identify cost-saving opportunities and implement контролled cost measures.
• Drive continuous improvement through performance gap analysis.

Skills

Leadership

Communication

People management

Coaching

Safety compliance

Job description

What makesDHL great? Our People! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career withDHL today!

DHL Express currentlyhas an opening for anOperations Supervisor(PUD) in ourfacility located inLachine, QC.We are looking for a high-potential leader who is ready to invest in building a team of motivated people. As the Operations Supervisor must be able to provide “hands-on” proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. The Operations Supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required. The shift for the role is Monday to Friday, 9am to 5pm. However, this may be adjusted based on business needs which would require the time to be shifted slightly earlier or later.

How will you contribute to the success of DHL?

• Recruits, onboard and train new employees to be successful on the job;
• Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate employees;
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established global operational standards and procedures;
• Addresses Customer complaints and escalated items in a professional, expedient manner;
• Responsible for the performance management of all team members and follows progressive discipline for all employees under their direct supervision;
• Actively contribute to a proactive safety program in compliance with legislative requirements and the collective agreement;
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results;
• Plan and manages the schedules of employees on leave of absence, sick leave, vacation, etc. to ensure sufficient staffing needs to run operations;
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, etc.);
• Implements & follows up on Customer Service solutions as determined by Sales resource team;
• Ensures successful implementation & continued application of scanning technology for all drivers/warehouse employees;
• Ensures warehouse is organized and set up for next shift;
• Always maintains equipment in safe and efficient operating conditions;
• Verify OO (Owner Operator) invoices to ensure billing accuracy and resolve discrepancies promptly.;
• Monitor courier performance and compliance, ensuring efficient dispatching and adherence to operational and service standards.;
• Collaborate closely with the debrief team to identify performance gaps and implement targeted improvement actions.;
• Drive cost‑control through the identification of savings opportunities and the implementation of effective cost‑management initiatives.;
• Monitor scanning compliance and ensure all related operational KPIs are met, including accuracy, timeliness, and service quality metrics.;
• Provide operational leadership and oversight to OO teams located in Kamloops and Kelowna, ensuring consistent performance and alignment with company expectations.;
• Enhance team engagement through effective communication, coaching