Operations Manager, Common Registry Services

Socket.dev; Regina; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development opportunities

Education support

Competitive salary and benefits

Job summary

Information Services Corporation is seeking a Temporary Operations Manager for the Common Registry Services (CRS) to lead operational excellence and drive continuous improvement. You will oversee a high-performing team, implement new services (IAM), and ensure compliance across regulatory and contractual obligations.

You will partner with Registry Operations, Product and corporate teams to align activities with evolving priorities and to deliver high-quality service to internal and external

Qualifications

• Post-secondary education and at least four years of progressive leadership experience.
• Education and/or experience in Accounting, Audit, Finance, or related field with ISO standards understanding.
• Experience leading operations in a complex, service-oriented environment.
• Experience overseeing regulatory, compliance, audit, or risk-based processes.
• Lean Six Sigma or Change Management experience is an asset.

Responsibilities

• Lead day-to-day operations of the CRS team ensuring quality, timeliness, and customer experience.
• Support implementation and operation of new services (e.g., IAM) and transitions
• Identify and drive process improvements for efficiency and scalability
• Act as a people leader supporting hiring, development, and engagement through change
• Provide clear communication to staff and stakeholders during transitions
• Partner with Registry Operations, Product and corporate teams to align activities with priorities
• Ensure compliance with legislative, regulatory, and contractual obligations
• Build relationships with internal and external stakeholders (e.g., OPRA, audit teams)
• Contribute to operational planning, resource management, and budget oversight

Skills

Leadership experience

ISO standards understanding

Regulatory compliance experience

Lean Six Sigma / Change Mgmt asset

People leadership

Communication skills

Education

Post-secondary education in business / related field

Experience in Accounting / Audit / Finance

Job description

Company Name:

Information Services Corporation

Location: Regina, Saskatchewan

Status: Temporary Full-Time Opportunity for up to three (3) years

Job Close Date: September 20, 2026

We are ISC, an industry-leading employer with a global presence. We provide registry and information management services for public data and records to our customers.Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Temporary Operations Manager, Common Registry Services (CRS) to help grow our business and contribute to our future.

The Common Registry Services (CRS) team is at the heart of ISC's registry operations, delivering critical services that support the reliability, integrity, and efficiency of our registries. As ISC continues to evolve and expand its service offerings, CRS is entering an exciting period of growth and transformation, including the introduction of Identity and Access Management (IAM) services and the evolution of responsibilities across the organization.

Reporting to the Senior Manager, Registry Operations, the Operations Manager, CRS will play an important role in leading operational excellence, driving continuous improvement, and guiding a high-performing team through change. This is an opportunity for a collaborative and adaptable leader to shape the future of the team while ensuring exceptional service delivery for internal and external stakeholders.

What You’ll Do:

• Lead the day-to-day operations of the CRS team, ensuring delivery of service levels related to quality, timeliness, and customer experience
• Support the successful implementation and ongoing operation of new services (e.g., IAM) and the transition of work within existing business units as required
• Identify and lead process improvements to enhance efficiency, scalability, and service delivery
• Act as a people leader—supporting hiring, development, and engagement of a high-performing team through change
• Provide clear, consistent communication to staff and stakeholders during periods of transition
• Partner with Registry Operations leadership, Product, and corporate teams to align operational activities with evolving business priorities
• Ensure compliance with legislative, regulatory, and contractual obligations

• Build and maintain strong relationships with internal and external stakeholders (e.g., Office of Public Registry Administration (OPRA), internal and external audit teams).

• Contribute to operational planning, resource management, and budget oversight

What You’ll Need:

• Post-secondary education with a minimum of four (4) years of progressive leadership experience, or an equivalent combination of education and experience.
• Education and/or experience in Accounting, Audit, Finance, or a related field, with an understanding of ISO standards.
• Experience leading operations within a complex, service-oriented environment.
• Experience overseeing regulatory, compliance, audit, or risk-based processes.
• Experience and/or certification in Lean Six Sigma, Change Management (e.g., Prosci), or related methodologies is considered an asset.

Key Competencies:

• Leads teams effectively through change by fostering engagement, providing clear direction, and helping employees successfully adapt to evolving priorities, processes, and services.
• Drives operational excellence by ensuring efficient, high-quality service delivery while continuously seeking opportunities to improve performance and effectiveness.
• Builds and develops high-performing teams through coaching, mentorship, accountability, and a commitment to employee growth and success.
• Establishes strong relationships with internal and external stakeholders by communicating effectively, building trust, and collaborating to achieve shared objectives.
• Applies critical thinking and sound judgment to identify improvement opportunities, solve complex operational challenges, and support informed decision-making.

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work.We’recommitted to creating a supportive, inclusive, and engaging environment where people can thrive.Here’swhat you can expect when you join our team:

• We believe in progress with purpose.
  • Innovative technology
  • A record of sustainable growth,
  • Investment in diversifying lines of business
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs

Help us put the right information in the right hands, at the right time. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ISC is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.