Customer Support Rep (Temporary 12 month term)

Information Services Corporation ISC; Regina; Hybrid; CAD 79,832,000 - 97,107,000; Full time

Benefits offered by this job

Hybrid work schedule

Great Place to Work

Job summary

Information Services Corporation (ISC) seeks a Customer Support Representative in Regina, SK to deliver responsive, knowledgeable support to ISC customers and contribute to a positive customer experience.

The role involves responding to inquiries across multiple product lines, explaining policies, and assisting with registry services such as Land Registry and Corporate Registry. Reports to the Operations Manager, Customer Support, with a 12-month term and hybrid work options.

Qualifications

• High school diploma or equivalent with experience/training in customer service and office administration.
• Strong customer service skills including problem solving and conflict de-escalation.
• Knowledge of ISC registry services, policies, procedures.
• Ability to explain complex policies to clients clearly.
• Proficiency with Microsoft Office and basic CRM usage.

Responsibilities

• Respond to inquiries by various channels; research issues and provide timely solutions.
• Explain ISC policies and processes to support transactions.
• Support registry services and related applications for clients.
• Perform basic accounting tasks and cash handling in CAMS.

Skills

Customer service

Problem solving

Policy explanation

CRM systems

Microsoft Office

Data entry

Documentation

Education

High school diploma

Tools

CRM systems

Adobe tools

Registry applications

Job description

Company Name

Information Services Corporation

Location: Regina, SK

Requisition ID: JR0001003

Status: Temporary (12-month term), Full-time

Job Close Date: September 9, 2026

SGEU Level: 6 $27.86 - $33.89

We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time, means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Customer Support Representative to deliver responsive, knowledgeable support to ISC customers and contribute to a positive customer experience.

Responsibilities

The Customer Support Representative is a primary point of contact for ISC customers across multiple product lines. This role responds to inquiries, investigates and resolves service issues, explains policies and processes, and follows customer concerns through to resolution. Reporting to the Operations Manager, Customer Support, key responsibilities include:

• Respond to customer inquiries by phone, email, mail, voicemail, fax, and through outbound calls; research issues, identify root causes, and provide clear, timely solutions.
• Interpret and explain ISC policies, procedures, requirements, and online or manual submission processes to support successful customer transactions.
• Provide guidance across ISC registry services, including Land Registry, Corporate Registry, Saskatchewan Personal Property Registry, and related searches, applications, copies, registrations, and document preparation.
• Provide operational and basic technical support for internal and external clients using ISC systems, online tools, registry applications, customer management systems, and common office software.
• Investigate processing errors, document findings in CRM, and coordinate or process corrections when required.
• Assist customers at the counter and by phone with form completion, affidavits, certificates, and related service requirements.
• Examine, research, approve, reject, register, or correct submissions in accordance with applicable authority, policies, and procedures.
• Complete daily accounting and cash-handling duties in CAMS, including account transactions, deposits, balancing, adjustments, and weekly reporting to Finance.
• Review and process name and address change requests and client number amalgamations, ensuring records are accurate and current.

What You’ll Need

• High school diploma or equivalent, with experience and/or training in customer service and office administration; call centre experience will be considered an asset.
• Strong customer service skills, including problem solving, conflict de-escalation, negotiation, interviewing, and root-cause identification.
• Knowledge of ISC registry services, related legislation, policies, procedures
• Ability to research, analyze, interpret, and explain complex policies and procedures to internal and external clients.
• Clear written communication skills, including grammar and spelling, to provide accurate instructions and explanations to customers.
• Ability to manage multiple priorities, meet deadlines, and remain flexible in a fast-paced, changing environment.
• Working knowledge of Microsoft Office, Adobe tools, CRM systems, registry applications,
• Knowledge of basic office equipment and basic accounting principles to support account transactions, deposits, adjustments, transfers, and refunds.

What We Offer

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team:

• We believe in progress with purpose
  • Innovative technology
  • A record of sustainable growth,
  • Investment in diversifying lines of business
• We support your growth.
  • Career development and internal growth opportunities
  • Education support to help advance your skills
  • Opportunities to contribute to meaningful, high-impact work
• We care about people
  • A supportive, inclusive workplace built on trust and collaboration
  • Recognition programs that celebrate contributions and achievements
  • A hybrid work schedule that supports work–life balance

A Little More About Us

ISC is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.

Help us put the right information in the right hands, at the right time.