Operations Manager

Save-On-Foods; Squamish; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

RMI Plan

Weekly pay

Exclusive team member offers

Benefits & Pension

Wellness program

Education reimbursement

Job summary

Save-On-Foods in Squamish, BC is seeking an Operations Manager to lead the store team and drive exceptional customer experiences. You will coach staff, oversee front-end operations, health and safety, and merchandising while supporting budgeting and performance targets.

The role requires 2–3 years of leadership experience, Food Safe Certification, and a business-related degree is a plus, with strong communication and problem-solving skills in a fast-paced retail setting.

Qualifications

• 2–3 years of experience leading a team and supporting store operations.
• Food Safe Certification is required.
• A post-secondary education in a business-related field is an asset.
• Experience in the Fresh department(s) in a retail environment is an asset.
• Knowledge of sales targets, budgeting, merchandising, HR practices, and health & safety policies is beneficial.

Responsibilities

• Lead the store team as coach and mentor, upholding a customer-first service culture.
• Drive operational excellence in customer experience, safety, merchandising, and front-end operations.
• Handle team matters such as recruitment, training, performance management, recognition, and scheduling.
• Communicate key messages to the team to align with business goals.
• Help implement strategies to grow sales and customer loyalty.
• Review business and HR metrics to monitor store performance and improve results.
• Support inventory management and stocktaking across the store.

Skills

Team leadership

Coaching

Communication

Customer focus

Problem solving

Education

Food Safe Certification

Business-related degree (asset)

Tools

POS systems

Job description

With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®.

We are hiring an Operations Manager at our Save-On-Foods location in Squamish, BC.

This is a full-time position, 40 hours per week, and the successful applicant must have open availability.

You will be responsible for:

• Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.
• Delivering operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.
• Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement (if applicable), and conflict resolution).
• Communicating key messages to the store team to ensure alignment with business objectives.
• Ensuring the successful implementation of strategies to grow sales and customer loyalty.
• Reviewing and analyzing business/HR metrics and dashboards to monitor store performance.
• Supporting the Assistant Store Manager in reviewing and analyzing income statements and working with the management team to identify opportunities to meet targets, grow profit and improve store performance.
• Supporting inventory and stocktaking in all areas of the store.
• Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.

You have:

• 2-3 years of experience leading a team and supporting store operations.
• Food Safe Certification.
• A post-secondary education in a business related field is an asset.
• Experience working in the Fresh department(s) in a retail environment is an asset.
• Experience and/or knowledge with:
• Achieving sales targets and profitability.
• Financial planning and budgeting.
• Developing and executing merchandising plans.
• Human Resources (e.g. recruitment and onboarding, health and safety, coaching and mentoring).
• Employee/Labour Relations, workforce planning and scheduling considerations.
• Health and safety policies, procedures, and safe work practices.
• Proficiency with computer applications.

You are:

• A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence.
• An effective leader with strong communication, interpersonal and relationship building skills.
• Resilient with the ability to thrive in a fast-paced and dynamic environment.
• Results-oriented with strong problem-solving and decision-making abilities.
• Organized with effective prioritization skills.

Here are some of the perks we offer:

• Eligible to participate in the Retail Management Incentive Plan.
• Get paid every Friday!
• Exclusive team member offers and discounts.
• Benefits & pension eligibility.
• Wellness and team member assistance program.
• Educational reimbursement & scholarship opportunities.
• Opportunities to learn and grow.

IND1

Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you.