Operations Manager

Campus Living Centres; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead the daily operations of a residence facility. This role involves overseeing various departments, ensuring high standards of service, and managing budgets effectively. The ideal candidate will have strong leadership qualities, excellent communication skills, and a proven track record in management. This is an exciting opportunity to make a significant impact in a dynamic environment where your contributions will enhance the experience of residents and staff alike.

Qualifications

• 5+ years of industry or management experience required.
• Recognized College Diploma or University Degree preferred.

Responsibilities

• Coordinate daily operations of the residence facility.
• Oversee front desk, finance, payroll, and housekeeping.
• Manage operating budget and ensure standards are met.

Skills

Verbal Communication

Written Communication

Decision Making

Employee Management

Leadership

Project Management

Education

College Diploma

University Degree

Job description

Career Opportunities with Campus Living Centres

A great place to work.

Careers at Campus Living Centres

Current job opportunities are posted here as they become available.

The Operations Manager is responsible for coordinating the day-to-day operations of the residence facility, focusing on achieving short and long-term goals. This includes overseeing front desk operations, finance, payroll, housekeeping, and physical plant, ensuring standards are met and best practices are followed. Strong leadership and managerial skills are required.

2. Essential Functions and Basic Duties

• Embodies the overall vision and direction for the residence operation.
• Monitors property performance against goals, taking corrective actions when necessary.
• Analyzes and reports on performance indicators and industry trends.
• Ensures all reporting employees adhere to policies and procedures.
• Implements policy changes as released corporately.
• Maintains accurate employee records.
• Handles recruitment, hiring, training, and scheduling of staff.
• Oversees housekeeping and maintenance staff to maintain standards.
• Has knowledge of building’s automated systems.
• Maintains relationships and service contracts with outside contractors.
• Develops capital plans and sources replacement components for systems.
• Manages the operating budget and controls revenues and expenses.
• Ensures collection procedures are followed for accounts receivable.
• Prepares accurate month-end reports on time.
• Fosters positive morale and demonstrates strong business ethics.
• Manages inventory and supplies.
• Meets regularly with staff to resolve issues and ensure standards.
• Assists with employee relations, including discipline and performance appraisals.
• Develops and implements new strategies for process improvement.
• Ensures safety, well-being, and concerns of students are addressed respectfully and efficiently.
• Participates in “on-call” responsibilities during evenings and weekends.
• Oversees ancillary departments as required.
• Performs other duties as needed.

Health & Safety

• Outlines PPE requirements for all tasks.
• Ensures PPE is available, in good condition, and usage is recorded.
• Conducts observer reports and ensures training records are maintained.
• Ensures hazard labeling and chemical safety resources are up-to-date and accessible.

3. Essential Functions with Client Institution

• Maintains positive relationships with the client and represents Campus Living Centres.
• Coordinates with campus departments and external service providers.
• Attends and prepares for meetings to represent the residence and Centre.
• Provides timely information to the client institution.
• Ensures residence is maintained and operated according to standards.

4. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities:

• Superior verbal and written communication skills
• Strong decision-making abilities
• Excellent employee management skills
• Ability to handle multiple projects simultaneously
• Leadership qualities to guide staff

Experience Required: Minimum of 5 years industry or management experience.