Operational Manager, Digital Workplace

KPMG Canada; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an Operational Manager for its Digital Workplace team. This pivotal role involves overseeing operations for digital solutions that enhance productivity and collaboration. You will manage a dynamic team, ensuring high service quality and governance processes while driving technology enablement initiatives. The ideal candidate will have extensive experience in operational management and a strong grasp of Microsoft tools. Join a forward-thinking organization committed to fostering a diverse and inclusive workplace, where your insights will shape the future of digital collaboration.

Qualifications

• 5+ years’ experience in solution delivery or operational management roles.
• Demonstrated service excellence, urgency, and curiosity.

Responsibilities

• Manage operational aspects of digital workplace solutions.
• Collaborate with leaders to influence tool evolution and resolve issues.

Skills

Operational Management

Solution Delivery

Microsoft Tools

Governance Processes

Problem Solving

Education

Bachelor's Degree in Information Technology Management

Tools

Microsoft Office Suite

Job description

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Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager to oversee operations for digital workplace solutions. This team supports the firm’s needs by providing solutions that enhance productivity, collaboration, knowledge management, change management, and user experience. These solutions aim to enable KPMG employees with effective technology and knowledge resources, creating value for both the firm and its clients.

What You Will Do

• Manage the operational aspects of the firm’s digital workplace solutions and oversee a team responsible for optimizing operational, governance, and support activities, ensuring smooth functioning and high service quality.
• Strengthen and maintain governance processes to support business solutions delivery, ensuring high quality, repeatability, product ownership, and support.
• Collaborate with Digital Workplace leaders, ITS, and ITS Global to influence tool evolution and resolve complex technical and process issues.
• Lead technology enablement initiatives and facilitate knowledge transfer.
• Provide insights and influence transformation based on user experience observations.
• Manage the intranet platform’s operations, working with leaders to align it with the firm’s global and internal communication strategies, content governance, and support communications solutions related to functions and corporate communications.

What You Bring To The Role

• 5+ years’ experience in solution delivery or operational management roles.
• Bachelor’s degree in information technology management or equivalent work experience.
• Experience leading a team or workstream and managing multiple demands.
• Demonstrated service excellence, urgency, and curiosity.
• Ability to prioritize and solve problems under pressure.
• Comfort with technology and strong knowledge of Microsoft tools.
• Understanding of operational processes and governance best practices.
• Ability to work in an agile, fast-paced environment with a high-performing hybrid team.

This position requires fluency in English, supporting collaboration with colleagues and stakeholders across the country.

Our Values, The KPMG Way

• Integrity: We do what is right
• Excellence: We never stop learning and improving
• Courage: We think and act boldly
• Together: We respect each other and draw strength from our differences
• For Better: We do what matters

KPMG in Canada is committed to diversity, inclusion, and providing accommodations throughout the recruitment process. Candidates can request adjustments or accommodations at any point by contacting KPMG’s Employee Relations Service team.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology