Operations Manager

BlackBerry Inc.; Mississauga; Hybrid; CAD 129,000 - 172,000; Full time

Job summary

ABB Robotics Canada is seeking an experienced Operations Leader responsible for end-to-end operations spanning project management, engineering, production, procurement, and logistics. Hybrid work model in Canada is offered.

You will lead KPI delivery on safety, quality, delivery, and profitability while fostering Lean Six Sigma culture and cross-functional collaboration across sites and teams.

Qualifications

• 12+ years of experience in end-to-end operations management, project management, and quality assurance & excellence.
• Proven budget and performance management experience.
• Strong focus on customer satisfaction and experience with engineering & manufacturing processes.

Responsibilities

• Develops and executes a customer-focused operations strategy for the local unit.
• Owns and delivers operations KPIs including safety, quality, delivery, inventory, and productivity.
• Manages integrated project management and ensures on-time/on-margin project execution.
• Champions Lean Six Sigma and continuous improvement across the organization.
• Leads ISO 9001:2015 Audit and maintains Quality Management System.

Skills

Operations leadership

Project management

Quality assurance

Lean Six Sigma

Data analysis

Cross-functional collaboration

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.The role is within the Robotics division of ABB and oversees the operational aspects of a local unit(s), encompassing the full scope of operations, including project management and control, engineering, production, order administration, procurement, quality, continuous improvement, and logistics.Ensures strict adherence to policies and required health, safety, and integrity standards.The work model for the role is: HybridThis role is contributing to the ABB Robotics CanadaResponsibilities:Develops and executes a customer-focused operations strategy derived from the overall business and functional strategy for the local unit, aligned with business area/division/product group strategy and targets.Owns and is accountable for delivering operations KPIs in line with ABB expectations, including safety, quality, delivery, inventory, and productivity. Manages integrated project management and ensures on-time/on-margin project execution to deliver project gross margins and profitability.Champions a culture of Lean Six Sigma and continuous improvement across the organization. Monitors NPS (Net Promoter Score) results and develops cross-functional initiatives to improve customer satisfaction.Lead and maintain the site's ISO 9001:2015 Audit and certified Quality Management System, ensuring ongoing compliance and continuous improvement.Ensures compliance with local and global standards, rules, policies, and procedures related to operations/project execution/supply chain. Drives cost-saving initiatives with SCM and communicates these with applications and sales.Collaborates with Customer Service, Sales & Applications to review solutions, identify risks, and implement plans to ensure profitability.Assesses risks and safety hazards, implementing plans to ensure the safety of people and equipment.Ensures all operations functions are properly organized, staffed, and directed. Builds an effective, capable, and high-performing organization, developing talent and continuously improving organizational effectiveness.Qualifications:You have a minimum of 12 years experience in end-to-end operations management, project management, and quality assurance & excellence.Proven experience in budget and performance management, strategy implementation, and data analysis & reporting.Strong focus on customer satisfaction and experience with engineering & manufacturing processes.Proficiency in inventory management & control, logistics, and supplier relationship management.Skilled in resource management & capacity planning, governance, and fostering a collaborative work environment.Why ABB?We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals.Every idea you share and every action you take contributes to something bigger.ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $128,850 to 171,800 annually.#ABBCareers#RunwithABB#Runwhatrunstheworld#LI-HybridABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:WomenIndigenous peoplesMembers of visible minoritiesPersons with disabilitiesABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.