Pre-Sales Engineer

ABB; Milton; Hybrid; CAD 122,131 - 179,125; Full time

Job summary

A global robotics leader is seeking a professional to coordinate the development and implementation of digital solutions. This role requires over 5 years of project management experience, strong programming skills, and the ability to collaborate with cross-functional teams. Responsibilities include supporting customer adoption of digital platforms and troubleshooting software solutions. The hybrid work model provides flexibility, contributing to an innovative environment. The salary is expected to range from $89,400 to $131,120 annually.

Qualifications

• 5+ years experience in project management leading complex initiatives.
• Hands-on experience with programming languages for problem-solving.
• Solid background in systems engineering and product management.

Responsibilities

• Support customers in using products to improve productivity.
• Configure, test, and troubleshoot software solutions.
• Perform software engineering tasks with limited supervision.
• Contribute to the software roadmap with new features.

Skills

Project management

Communication

Programming languages

Systems engineering

Process improvement

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Global Sales Manager Digital & Software

Responsibilities

Your Role And Responsibilities

In this role, you will have the opportunity to coordinate and facilitate the development, implementation, and successful onboarding of digital solutions. Each day, you will support the adoption of digital platform and solutions into the customer business environment along with their subsequent operations and maintenance. You will also showcase your expertise by participating in the ideation workstreams from identifying and validating the needs to defining the development.

The work model for the role is: hybrid

This role is contributing to the Robotics team in North America region.

You will be mainly accountable for:

• Support customers in using products to improve productivity and efficiency, and assist the Sales team by identifying needs and demonstrating how digital solutions meet them.
• Configure, test, and troubleshoot software solutions, ensuring successful rollout through customer training, retraining, and ongoing support.
• Ensure all resources are in place to implement software on time and on budget, following best practices for configuration and deployment.
• Perform software engineering tasks—such as development, testing, quality engineering, DevOps, cybersecurity, support, and release management—with reasonable proficiency and limited supervision.
• Contribute to the software roadmap by recommending new features, functionality, and product variants.
• Participate across the full customer lifecycle: opportunity identification, qualification, discovery, solution blueprinting, pilot/POC, deployment, go‑live, and post‑implementation support.
• Collaborate in ideation and solution design with cross‑functional teams (software engineers, UX, SMEs) to validate requirements and create customer value.
• Provide end‑user support, diagnose and resolve issues, escalate as needed, and help enhance customer satisfaction and retention by ensuring their needs are met.

Qualifications

Qualifications For The Role

• 5+ years of experience in project management, with a proven ability to lead complex initiatives, coordinate cross‑functional teams, and deliver projects on time and within scope.
• Strong communication and public affairs capabilities, with the ability to convey technical concepts clearly and engage effectively with internal and external stakeholders.
• Hands-on experience with programming languages and computer science fundamentals to support problem‑solving, system integration, and technical decision‑making.
• Solid background in systems engineering and product management/development, including contributing to product lifecycle activities, requirements analysis, and technical solution design.
• Demonstrated expertise in process improvement and optimization, identifying inefficiencies and implementing enhancements that improve performance, quality, or workflow efficiency.

Why ABB?

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that our recruitment practices are fair, transparent, and non-discriminatory, in compliance with applicable laws.

While base salary is determined by qualifications and experience, this position is expected to pay between $89,400 and $131,120 annually. This position is a replacement of a current role.

EEO and Diversity

ABB values the dedication, commitment, and expertise of our employees. We are an Employment Equity Employer and are committed to an inclusive and diverse workforce. We strive for a workforce representative of the four designated groups: Women, Indigenous peoples, Members of visible minorities, Persons with disabilities. ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.