Operations manager

Michaels Stores; Milton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated retail manager to lead operations in a vibrant store environment. This role involves overseeing inventory management, ensuring a well-merchandised store, and fostering a customer-centric experience. You will guide a team of enthusiastic individuals, promoting creativity and teamwork while achieving key performance indicators. With a focus on professional development and a commitment to excellence, this position offers a chance to make a significant impact in a leading retail company. Join us in fueling the joy of creativity and delivering exceptional service to our valued customers.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management and leading teams.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and merchandising standards in the store.
• Train and coach team members for performance.

Skills

Retail management leadership experience

Customer service skills

Inventory management

Team training and coaching

Job description

Store - TOR-MILTON, ON

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer-centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in truck unload and stocking processes to ensure standards are followed and completed within budget.
4. Achieve KPIs; manage your team to achieve their role KPIs.
5. Manage visual merchandising standards in store and execution of feature space and seasonal layouts.
6. Manage and execute inventory management processes in store.
7. Manage and execute merchandise operations and Omni-channel processes.
8. Manage and execute shrink and safety programs.
9. Train, observe, and coach the team to achieve results; participate in the performance management process; support Talent Development; utilize leadership competencies for self-development.
10. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model.
11. Serve as Manager on Duty (MOD).
12. Acknowledge customers, help locate products, and provide solutions.
13. Cross-train in Custom Framing selling and production.
14. Assist with Omni-channel processes.

Other duties as assigned

Preferred Experience

• Retail management leadership experience

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting focusing on customer service; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in Canada must meet legal requirements.

About Michaels

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. Founded in 1973, headquartered in Irving, Texas, Michaels is the premier destination for all things creative. For more information, visit www.michaels.com.

We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. For more details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to creating an inclusive environment for all team members and customers.