Operations Manager

The Brick; Old Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for an Operations Manager to join their dynamic retail team. This role involves leading a team to ensure exceptional customer service, efficient operations, and profitability. You will implement procedures, recruit and develop staff, and maintain high standards in merchandising. With opportunities for career growth and a comprehensive benefits package, this position is perfect for those who thrive in a fast-paced environment and are passionate about customer satisfaction. Join a company that values leadership and teamwork!

Benefits

Health Benefits

Dental Services

Employee Discounts

Professional Development

Flexible Work Hours

Qualifications

• 2+ years of Supervisory or Management experience in Retail.
• Strong track record in customer service and operations.

Responsibilities

• Implement and ensure compliance with operating procedures.
• Recruit, develop, and appraise employees for performance.

Skills

Customer Service

Leadership

Communication Skills

Problem Solving

Time Management

Organizational Skills

Education

High School Diploma

Post Secondary Education

Tools

Retail Operating Systems

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies

• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals

• Handle escalated customer service issues and offer solutions

• Increase location profitability and efficiency

• Maintain excellence in store merchandising, detail and customer service

• Ensure 100% customer satisfaction

• Promote team work within all departments

• Minimize errors and ensure a high-level of data entry accuracy

• Maintain store inventory levels and accuracy

• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset

• 2 or more years of Supervisory or Management experience in a Retail environment

• 2 or more years of Customer Service or Sales experience

• Successful track record in customer service, operations and merchandising

• Excellent communication, interpersonal and problem solving skills

• Ability to lead, motivate and manage a team

• Highly developed time management and organizational skills

• Working knowledge of retail operating systems

• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience

• Career progression potential with plenty of access to ongoing personal and professional development

• Employee discounts

• A dynamic environment to showcase your leadership talents.

  Apply now

  If you’d like to apply for this role, please contact our recruitment team [e-mail]

  Attach your CV and tell us why you would be a great fit at The Brick!

  The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]

  Connect With Us! (https://careers-thebrick.icims.com/jobs/33274/operations-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)

ID2025-33274

Posted Date6 days ago(4/24/2025 2:41 PM)

of Openings1

Job LocationsCA-ON-Toronto

Job CategoryRetail Management

Position TypePermanent Full-Time

Hourly/SalarySalary