Assistant Store Operations Manager - Eataly Sherway Gardens

Eataly; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in the food and beverage marketplace is seeking an Assistant Store Operations Manager to oversee grocery, fresh counters, and quick service restaurants. This dynamic role involves maximizing profitability while ensuring high standards of service and guest experience. You will collaborate with a talented team to optimize operations, manage inventory, and implement innovative strategies. With a focus on leadership and continuous improvement, this position offers a unique opportunity to thrive in a vibrant environment dedicated to authentic Italian cuisine. Join a company where your contributions will make a significant impact!

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 3+ years of management experience in a fast-paced retail venue.
• Exceptional communication and leadership skills required.
• Advanced proficiency in Microsoft Office and POS systems.

Responsibilities

• Assist in overseeing retail and QSR operations to maximize profitability.
• Support the Store Operations Manager in building and leading a high-performing team.
• Monitor inventory levels and manage merchandise effectively.

Skills

Management Experience

Communication Skills

Problem-Solving Skills

Team-Building Skills

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Point of Sales Systems

Manual Espresso Machine

Job description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Assistant Store Operations Manager is responsible for supporting Eataly’s grocery, fresh counters and quick service restaurants (QSR) operations of the store. Reports directly to the Store Operations Manager and supports in managing the Retail/QSR Leads, as well as hourly Associates.

JOB OVERVIEW

• Assists in overseeing the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Supports the Store Operations Manager in building and leading a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Collaborates with the management team to optimize schedules and the deployment of the team to minimize labor costs and maximize sales
• Supports the execution and implementation of strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Ensures the team always offers a consistent, high level of service to all guests
• Assists in managing merchandise and creating product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Contributes ideas for continuous improvement in retail and QSR operations and guest service
• Assists in preparing weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
• Optimizes warehouse space utilization by organizing and arranging inventory efficiently
• Monitors inventory levels and takes proactive measures to prevent discrepancies and troubleshoots errors as directed
• Enters invoices and processes inventory movements into the inventory management system
• Supports the departments with physical counts and inventory cycle counts
• Liaises between departments and vendors’ representatives to ensure proper receiving and inventory management system remains up to date
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

QUALIFICATIONS

• Bachelor’s Degree
• 3+ years of management experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule including evenings, weekends and holidays
• Ability to lift up to 50 lbs.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer slicer, pasta machine or cash register as needed
• Smart Serve Certification

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!