Operations Manager

Royalmailgroup; Middlesex Centre; On-site; GBP 56,000 - 63,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dynamic team at a bustling depot. This pivotal role involves overseeing the collection and delivery of millions of parcels annually, ensuring operational efficiency, and fostering a culture of high performance and customer satisfaction. The ideal candidate will be a natural leader with a passion for guiding teams through change, building strong relationships with stakeholders, and driving process improvements. Join this forward-thinking organization and make a significant impact on their operations!

Benefits

Car Allowance

Flexible Working Hours

Diversity and Inclusion Support

Qualifications

• Experience in managing teams in a unionized environment.
• Strong leadership skills with a focus on performance improvement.

Responsibilities

• Oversee daily operations managing delivery and collection routes.
• Coach and mentor frontline managers to enhance performance.

Skills

Leadership

Team Management

Performance Analysis

Customer Service Improvement

Union Relations

Education

CPC Qualification

Job description

Job Reference Number

324090

Position

PFW Operations Manager - London North West - OMA00

Salary and Benefits

£56,412 (min) - £62,539 (max) per annum, London location allowance, £3,000 car allowance

Details

• Full time, 41 hours per week
• Permanent
• Location: PFW London West LD, Acton, London, W3 0TH

Application

For a full job description, please click on the following link: Job Descriptions

Company Overview

Whatever the challenge, Parcelforce delivers. We move packages around the world, keeping promises and people connected.

Role Overview

We’re seeking an experienced Operations Manager to lead a team of 6 direct reports overseeing 150+ staff at our London West, Acton Depot. This is a significant role managing over 90 daily delivery and collection routes, crucial to the success of our larger operations.

About the Role

As the most senior manager at the depot, you’ll oversee the collection and delivery of 3-4 million parcels annually. Your responsibilities include ensuring smooth operations, managing manpower and resources, analyzing performance data, and leading process and customer service improvements. You will coach and mentor frontline managers to maximize performance and ensure high standards of customer service.

Normal working hours are Monday to Friday, 08:00 - 16:00, with some flexibility required to meet operational demands.

About You

You are a natural leader and experienced manager who enjoys guiding teams through change. Building strong relationships with your team, unions, and stakeholders is important to you. You should be passionate, positive, proactive, and personable. Experience in express parcels and unionized environments is preferred, and a CPC qualification is desirable or you are interested in obtaining one.

Important Dates and Contacts

• Closing Date: Sunday 18th May
• Assessments: W/c 2nd June
• Job Enquiries: [e-mail]
• Recruitment Enquiries: [e-mail]

Our Commitment

Royal Mail values diversity and inclusion. We support applicants with adjustments during the application and hiring process. Please specify your needs in your application.

Additional Resources

Guidance on CV writing and interview preparation is available via online courses on SuccessFactors: ‘CV Guidance’ and ‘Interview Skills’.

Eligibility

Applicants must meet the minimum eligibility criteria, which can be reviewed here. Ensure you have approval from your line manager and HR if required before applying.

Terms

Terms of appointment are detailed within the advert; voluntary transfer terms may apply.