Dispatcher, Vacuum Services

GFL Environmental Inc.; Surrey; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

RRSP matching program

Health, dental, vision & mental health

Job summary

GFL Environmental Inc. seeks a Dispatcher for Vacuum Services in Surrey to coordinate job requests, plan resources, and ensure timely service delivery. You will liaise with operations managers to clarify priorities and scope, and to secure purchase orders and subcontractor arrangements.

This hybrid position requires effective communication, strong organization, and the ability to adapt to changing schedules. Evening and weekend work are a core part of the role, with on-call duties as needed.

Qualifications

• Valid Class 5 Driver License.
• Experience coordinating and dispatching is a plus.
• Hazardous waste industry experience is an asset.
• Experience with Super B, Tankers, Semi‑vac, Hydro‑vac and water trucks is beneficial.

Responsibilities

• Receives incoming job requests and coordinates service delivery.
• Determines materials and equipment needs for each job.
• Reviews field data and submits to billing.
• Schedules staff vacations and coverage.
• On-call 24/7 for emergency response.
• Performs data entry and monitors company systems.

Skills

Excellent communication

Strong organizational skills

Multitasking and problem-solving

Adaptability to changing schedules

Education

Valid Class 5 Driver License

Tools

Microsoft Office

Google Workspace

Gmail

Excel

Word

Outlook

Job description

Summary

The Dispatcher, Vacuum Services will be responsible for employee selection, planning, organizing, and scheduling. This person will communicate with the operation and site managers to ensure clear priority and scope, a communicated understanding of the required work and resources, and a commitment to executing the specific work scope. Further requirements will include supporting the operations manager with project preparation, research, planning, subcontractor tracking, obtaining purchase orders, expense allocations, and more.

This position follows a hybrid work schedule, Monday through Friday from 7:00 am to 4:00 pm. However, frequent evening and weekend work is a core requirement of the position.

Specific Duties and Responsibilities

• Receives incoming job requests from clients and GFL personnel.
• Obtains necessary information to organize the job's servicing to meet or exceed expectations, both conveyed and unspoken.
• Maintains all forms of communication with GFL personnel to respond to service and equipment problems, emergencies forwarding or coordinating applicable resolutions.
• Determines types and quantities of material and equipment needed from appropriate resources.
• Receives daily LEMs and/or time summaries from the field. Review the data and submit to billing.
• Coordinates with the operations manager to schedule employee vacation and vacation coverage.
• Coordinates crews and completes journey management of day-to-day work scopes through best practice methods.
• Communicates regularly with the GFL Operations Manager and Field Supervisors to ensure job priorities are clear, job quality is acceptable, and surface any conflicts concerning personnel/equipment resources available.
• Effectively organizes on short notice, frequent changes in service jobs pending or in progress.
• Always maintains a positive attitude toward the company and its customers.
• Fills out and submits purchase requisition forms as required from time to time.
• Ensures all staff on site have the appropriate training/tickets for their respective job assignment.
• Ensures operator job reports are completed on time, collated and submitted to the appropriate operations manager.
• Is on call phone, ability to respond 24/7.
• Data entry and monitoring use of company programs and equipment.
• Other duties as required.

Experience And Qualifications

• Valid Class 5 Driver License.
• Proficient in Microsoft Office and Google Products (Gmail, Outlook, Google Sheets, Excel, Word) in addition to smart‑phone apps, elog.
• Prior field coordination and dispatching experience would be an asset.
• Hazardous waste management industry experience would be an asset.
• Experience and/or knowledge of Super B, Tankers, Semi‑vac’s, Hydro‑vac’s, Combos Wet Vacs and water trucks would be an asset.

Knowledge, Skills, And Abilities

• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to provide clear and detailed instructions to staff.
• Ability to multitask and problem‑solve in fast‑paced, high‑stress situations.
• Ability to adapt to changing situations and schedule changes to meet the requirements of GFL customers and clients.

GFL Benefits

• Competitive wages.
• RRSP company matching program.
• Industry‑leading health, dental, vision and mental health benefits.
• Employee assistance programs.
• Paid training and development opportunities.
• A supportive work environment that fosters professional growth and development.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail].