Operations - Dispatcher

Canada Cartage Group; Oshawa; On-site; CAD 40,000 - 54,000; Full time

Job summary

Canada Cartage Group in Oshawa, Ontario is seeking a Dispatcher to support and monitor driver activities, assign routes, track progress, and ensure on-time deliveries during the midnight shift.

You will communicate with drivers, customers and other departments, handle trip sheets, adapt to traffic or weather disruptions, and help maintain smooth, reliable trucking operations.

Qualifications

• 6 months up to 1 year experience in a dispatcher role or logistics.
• High school diploma or equivalent.
• Capable verbal and written communication with strong attention to detail.
• Proficient with Microsoft Office: Word, Excel, Outlook.
• Able to manage multiple priorities and work overtime when needed.

Responsibilities

• Assist and support driver inquiries, providing information and tools for trips.
• Use Back Office and XRS to track driver activity.
• Support senior planner and account coordinator with daily add-ons.
• Ensure Trip Sheets are complete and A1 live updates, progressing trips as required.
• Handle CSR evening requests and respond timely to customer needs.

Skills

Verbal & written communication

Attention to detail

Microsoft Office

Multitasking

Flexible schedule / overtime

Education

High school diploma

Tools

Microsoft Office

Job description

Position Summary

The Dispatcher is responsible for supporting and monitoring all on-road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location: Oshawa, Ontario

Schedule: Midnight Shift

What you will do

• Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
• Utilize Back Office and XRS to help track and monitor driver activity
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR evening duties (respond in timely manner to all customer requests)

What You’ll Bring

• 6 months up to 1 year
• High school diploma

Along with the following Skills & Competencies:

• capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Proven experience in handling multiple priorities
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises