Dispatcher

Canada Cartage Group; Edmonton; On-site; CAD 52,000 - 70,000; Full time

Job summary

Canada Cartage in Edmonton, AB, is seeking a Dispatcher to support on-road activities, assign routes and loads, monitor progress, and help keep deliveries on time despite traffic or weather disruptions.

The role emphasizes clear communication with drivers, customers, and other departments, plus use of Back Office and XRS systems to track trips and complete trip sheets.

Qualifications

• Minimum 2 years of experience in dispatch, logistics, or driver support.
• High school diploma required.
• Ability to work flexible schedule and overtime as needed.

Responsibilities

• Assess and support driver inquiries, supplying trip sheets, access codes, trip numbers, and tractor keys.
• Support senior planner and account coordinator requests completing all daily add-ons as required.
• Utilize Back Office and XRS to help track and monitor driver activity.
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required.
• CSR duties (respond in timely manner to all customer requests).
• Sort all inbound driver paperwork to assist Admin Coordinator for payroll.
• Supply CSR with information needed for customer reports.
• Create ERR requests and ensure great communication with shop in regards to all repairs etc

Skills

Verbal and written communication

Attention to detail

Microsoft Office (Word, Excel, Outlook

Multitasking / handling multiple pri不

Flexible schedule

Education

High school diploma

Tools

Back Office

XRS

Microsoft Office

Job description

Position Summary

The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location: Edmonton, On

Schedule: Mon-Friday, 7:00 AM to 3:30 PM

What you will do

• Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Utilize Back Office and XRS to help track and monitor driver activity
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR duties (respond in timely manner to all customer requests)
• Sort all inbound driver paperwork to assist Admin Coordinator for payroll
• Supply CSR with information needed for customer reports.
• Create ERR requests and ensure great communication with shop in regards to all repairs etc

What You’ll Bring

• 2 years
• High school diploma

Along with the following Skills & Competencies:

• Capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Proven experience in handling multiple priorities
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises