Operations Coordinator - Logistics & Returns Specialist

Intelcom Courrier Canada INC; Truro; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking staff for a fast-paced warehouse environment in Canada. The role involves unloading trailers, scanning and sorting packages, conducting audits, and supporting shipping, receiving, and inventory management.

Responsibilities include processing returns, preparing documentation, handling customer pickups, resolving delivery issues, and maintaining safety standards. The position emphasizes teamwork, data entry, reporting, and mentoring new employees.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor‑assigned tasks as required
• Maintain a clean, organized and hazard‑free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly is seeking staff for a fast-paced warehouse environment in Canada. The role involves unloading trailers, scanning and sorting packages, conducting audits, and supporting shipping, receiving, and inventory management.

Responsibilities include processing returns, preparing documentation, handling customer pickups, resolving delivery issues, and maintaining safety standards. The position emphasizes teamwork, data entry, reporting, and mentoring new employees.