Operations Coordinator

Intelcom | Dragonfly; Espanola; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a hands-on warehouse associate to support unloading, sorting, and processing packages. You will verify freight against manifests, scan items, and assist with shipping, receiving, and inventory management in a fast-paced environment.

Responsibilities include data entry, daily reporting, supporting customer pickups, and collaborating with operations to maintain quality standards. A strong adherence to safety and SOPs is essential.

Qualifications

• Previous warehouse or logistic experience preferred.
• Strong attention to detail in package handling and documentation.
• Ability to work in a fast-paced environment and follow SOPs.

Responsibilities

• Unloading trailers and verifying freight against manifests.
• Scan, sort, and process packages including returns and defective items.
• Perform van audits and support sorting operations and inventory management.

Skills

Attention to detail

Teamwork

Time management

Communication

Safety awareness

Education

High school diploma

Tools

Warehouse software

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .Your Role: At the Heart of the ChainSalary Range$21.10 - $23.73.Core Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.