Logistics Operations Specialist

Intelcom | Dragonfly; Salaberry-de-Valleyfield; On-site; CAD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a Warehouse Associate to assist in unloading trailers, scanning and sorting packages, and supporting shipping, receiving, and inventory tasks. You will process returns, issue documentation, and help maintain a safe, efficient warehouse environment.

Responsibilities include handling customer pickups, resolving delivery issues per SOPs, training new staff, and contributing to daily reporting. On-site role with opportunities to grow within Operations teams.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance to customers
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly is seeking a Warehouse Associate to assist in unloading trailers, scanning and sorting packages, and supporting shipping, receiving, and inventory tasks. You will process returns, issue documentation, and help maintain a safe, efficient warehouse environment.

Responsibilities include handling customer pickups, resolving delivery issues per SOPs, training new staff, and contributing to daily reporting. On-site role with opportunities to grow within Operations teams.