Operations Coordinator: Front Desk & Office Ops

Canada Life; Newmarket; On-site; CAD 39,000 - 52,000; Full time

Benefits offered by this job

Career development

Education reimbursement

Health and dental benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life is seeking an Operations Coordinator to support day-to-day office operations in Newmarket, ON. This role requires in-office work five days a week and serves as the primary liaison for clients and on-site staff.

You will handle appointments, documentation workflows, and basic reporting while supporting advisors and collaboration across teams. The ideal candidate will have a post-secondary degree or relevant experience, strong MS Office skills, and a proactive, organized approach.

Qualifications

• Post-secondary degree or relevant work experience.
• Understanding of the operations of a sales organization.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to learn new technologies.
• Aptitude for building strong collaborative relationships at all levels.
• Excellent verbal and written communication skills.
• Respond quickly to customer and partner requests with tact and patience.
• Proactive approach toward process improvement and development.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Ability to work well in a diverse team and independently.
• Ability to establish positive working relationships internally and externally.

Responsibilities

• Act as primary front desk contact for clients via in-person, phone, and email.
• Provide office support for appointments, mailings, scanning, and general oversight.
• Generate summaries, prep forms, handle inquiries, filing, and transcriptions.
• Assist with onboarding and offboarding as required.
• Manage continuing education processes (certificates, mailing, filing).
• Produce basic management and team reports as needed.
• Support office activities and operations.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Problem solving

Education

Post-secondary degree

Tools

Microsoft Office Suite

Job description

Canada Life is seeking an Operations Coordinator to support day-to-day office operations in Newmarket, ON. This role requires in-office work five days a week and serves as the primary liaison for clients and on-site staff.

You will handle appointments, documentation workflows, and basic reporting while supporting advisors and collaboration across teams. The ideal candidate will have a post-secondary degree or relevant experience, strong MS Office skills, and a proactive, organized approach.