Operations Coordinator

Neo Financial Technologies Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a rapidly expanding fintech startup as an Operations Coordinator. You will support Store Managers and District Managers by managing schedules, providing technical support, and coordinating recruitment efforts. The role requires strong organizational, communication, and problem-solving skills in a fast-paced environment.

Benefits

Equity through stock options

Inclusive climate

Qualifications

• 4+ years of experience in managing complex schedules and coordinating tasks.
• 3-4 years of experience in providing technical support.

Responsibilities

• Manage schedule and resource allocation for field teams.
• Provide technical support and troubleshoot issues.
• Coordinate recruitment efforts and training logistics.

Skills

Organizational Skills

Problem-Solving

Communication

Data Management

Technical Proficiency

Proactive Approach

Adaptability

Tools

Google Suite

Slack

Rippling

Job description

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers

The Role

As an Operations Coordinator at Neo Financial, you will play a vital role in supporting the efficiency and effectiveness of our Store Managers, District Managers, and sales program. You will be responsible for a range of administrative, technical, and logistical tasks that enable our field teams to focus on driving sales and achieving their goals. This role requires a proactive individual with strong organizational, communication, and problem-solving skills, capable of managing multiple priorities in a fast-paced environment.

What you'll be doing:

• Schedule and Resource Management: Provide comprehensive support for schedule management, including updates, audits for accuracy and efficiency, and proactive identification of potential conflicts. Coordinate staffing needs and manage resources effectively to ensure optimal coverage and operational efficiency across the field teams.
• Technical Support & Troubleshooting: Serve as a primary point of contact for technical inquiries from infield sales representatives and Store Managers, providing timely support and troubleshooting issues related to company systems and devices.
• Data Management & Flow: Manage the accurate and efficient inflow and outflow of critical data to the field teams, ensuring information is readily accessible and properly utilized for performance tracking, decision-making, data analysis and reporting.
• Recruitment Coordination & Hiring Logistics: Coordinate recruitment efforts across the district(s), including scheduling interviews, managing candidate communication, and assisting with hiring logistics.
• In-Field Training Coordination & Oversight: Support the coordination and logistical aspects of in-field training sessions and larger training classes, ensuring smooth execution and tracking of training completion.
• Payroll & Incentive Administratio n: Manage payroll reconciliation processes, ensuring accuracy and addressing discrepancies promptly. Administer bonus programs, including communication of targets, tracking performance, and reconciling payouts. Support performance measurement initiatives by providing relevant data and reports to field leadership.

Who we are looking for:

• Organizational & Coordination Skills: Exceptional organizational and coordination skills with 4+ years of proven experience in managing complex schedules, coordinating multiple tasks and projects simultaneously, and developing efficient administrative systems.
• Problem-Solving & Technical Aptitude: Strong problem-solving skills with a knack for troubleshooting technical issues and providing effective solutions. 3-4 years of experience in providing technical support or resolving operational issues is preferred.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills, with 4-5 years of experience in effectively communicating with various stakeholders in a professional setting.
• Data Management Skills:3 years of experience in managing and maintaining data accuracy, with a strong attention to detail and ideally experience using data management tools.
• Recruitment & Onboarding Knowledge: Familiarity with recruitment processes, onboarding best practices, and HR-related documentation. 1-2 years of experience supporting recruitment and onboarding activities is an asset.
• Technical Proficiency: Highly proficient in various software and technology platforms, with the ability to quickly learn new systems and implement tech-based solutions. 1-2 years of experience working with business software, CRM systems, project management software, and providing technical assistance is preferred. Experience with Google Suite, Slack, and Rippling are an asset.
• Proactive & Self-Motivated: A proactive approach to identifying needs and implementing solutions, with 2-3 years of experience working independently.
• Adaptability: Ability to thrive in a fast-paced and evolving environment

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.